Accounts Receivable & Billing Manager

About Us:

ImageTrend LLC. is dedicated to connecting lifes most important data in the healthcare and emergency response community. We deliver software solutions data analytics and services for EMS hospitals community paramedicine (CP) critical care fire and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation its clients and providing world-class implementation and support is unsurpassed. Based in Eagan MN ImageTrend combines business analysis creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; its about being a part of a community. We are top-notch talent passionate about making a difference through the work we do together!

Description:

Under the direction of the Assistant Controller the Accounts Receivable & Billing Manager will lead the organizations billing collections and accounts receivable functions ensuring the accurate and timely invoicing of customers contract-to-billing data integrity and effective management of the order-to-cash process. This role plays a critical role in optimizing cash flow maintaining strong customer relationships and supporting the companys financial objectives through operational excellence and continuous process improvement.

This role will also partner closely with Sales Customer Success Legal Finance and Operations to identify and resolve contract billing and collection challenges drive scalable process enhancements and implement best practices that improve efficiency accuracy and customer experience. The Accounts Receivable & Billing Manager will serve as a key leader in transforming billing and receivables operations within a dynamic SaaS environment leveraging data technology and cross-functional collaboration to support business growth and operational scalability.

What Youll Do:

• Oversee the end-to-end customer billing process ensuring invoices are generated accurately and timely
• Review and interpret customer contracts amendments renewals credits and special billing arrangements while resolving complex billing discrepancies related to subscription terms pricing usage-based charges and contract modifications.
• Partner with Sales Revenue Accounting Legal Customer Success and Operations to ensure contract intent is accurately reflected in billing systems and operational processes while driving accountability for contract data accuracy and operational excellence
• Manage the accounts receivable portfolio collection activities account reconciliations and dispute resolution while developing collection strategies monitoring payment trends identifying collection risks and executing escalation procedures to optimize cash flow and minimize bad debt exposure
• Identify operational inefficiencies and root causes of recurring billing and receivable issues while leading initiatives to improve contract-to-cash processes data quality system controls and scalable workflows that support organizational growth.
• Serve as a strategic leader in transforming billing and accounts receivable operations through process optimization automation scalable business practices and continuous improvement initiatives that support organizational growth
• Partner with system owners and stakeholders to enhance billing system functionality data integrity and operational efficiency
• Identify and resolve inconsistencies between contracts CRM records billing systems and accounting records while establishing controls and partnering with Revenue Accounting to ensure billing accuracy revenue recognition alignment and contractual compliance.
• Develop maintain and analyze reporting metrics and key performance indicators related to billing accuracy collections effectiveness cash flow contract compliance and overall operational performance
• Lead mentor and develop billing and collections team members by establishing performance expectations goals development plans and a culture of accountability continuous improvement collaboration and customer service excellence
• Travel to orientation industry or company events or other onsite meetings as required
• Perform additional duties or tasks as assigned

Requirements:

• Bachelors degree in Accounting Finance Business or a related field or the equivalent combination of education and relevant experience
• Progressive professional experience in Accounts Receivable Billing Order-to-Cash Revenue Operations or related financial operations functions including experience leading and developing teams establishing performance expectations and driving operational results
• Strong knowledge of subscription billing accounts receivable collections contract management and revenue-related business processes with experience reviewing interpreting and operationalizing customer contracts amendments renewals and complex billing arrangements
• Demonstrated ability to navigate ambiguity lead change initiatives influence stakeholders and identify operational inefficiencies while implementing scalable process improvements across cross-functional teams
• Demonstrated track record of building scalable processes improving data quality and supporting organizational growth
• Experience supporting a SaaS subscription-based recurring revenue or similar business model
• Experience partnering cross-functionally and influencing stakeholders across Sales Customer Success Legal Finance Accounting and Operations to resolve complex business challenges and drive accountability
• Advanced proficiency in Microsoft Excel and financial systems with the ability to analyze data identify trends develop meaningful reporting and KPIs and drive informed business decisions
• Experience with enterprise resource planning (ERP) customer relationship management (CRM) and subscription billing platforms such as NetSuite Salesforce Chargebee Zuora Stripe or similar systems preferred
• Knowledge of ASC 606 revenue recognition principles preferred
• Experience supporting internal controls financial audits SOX compliance initiatives or similar regulatory and governance requirements preferred
• Experience leading projects process improvement initiatives system implementations or operational transformation efforts preferred
• Strong analytical critical thinking and problem-solving skills with exceptional attention to detail and the ability to identify root causes and implement sustainable solutions
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic integrity honesty collaboration and team orientation
• Ability to travel as required up to 10%.

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $100000- $130000 USD bonus benefits perks community gains. Within the range individual pay is determined by job-related skills education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit to learn more