Account Support Specialist

Crestfield Talent is seeking a professional and organized Account Support Specialist to assist with customer accounts service requests and day-to-day account coordination in Philadelphia.

This role is suited for someone who communicates clearly stays organized and is comfortable working with customers while supporting internal teams.

• Assist customers with routine account questions and service requests

• Update customer information and account records

• Follow up on open requests and pending items

• Coordinate account needs with internal departments

• Respond to customers by phone and email

• Prepare basic account documentation

• Track follow-up activity and outstanding tasks

• Maintain accurate and organized customer records

• Strong communication and customer service skills

• Good organization and attention to detail

• Comfortable using computers and CRM systems

• Able to manage multiple customer requests

• Professional and dependable

• Previous customer service account support or office experience is preferred

Account Support Customer Service CRM Client Relations Phone Support Email Communication Account Administration Customer Follow-Up Communication Organization Time Management

• Full-time schedule

• Paid training and onboarding

• Professional office environment

• Customer and account support experience

• Opportunities for professional growth

Required Skills:

Business Analysis