Account Specialist
Job Location:
Las Vegas, NV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer relationships and helping existing clients grow by realizing more value from Geotabs fleet management and telematics solutions. This foundational role offers the opportunity to grow your account management skills in a collaborative technology-focused environment. If you love helping customers succeed and making a measurable impact and are keen to join an industry leader we would love to hear from you!
As an Account Specialist your key area of responsibility will be managing a portfolio of approximately 150200 customer accounts across Canada and the U.S. with coverage aligned to Pacific Time building strong relationships supporting retention and identifying opportunities for account growth. You will be responsible for proactive customer outreach holding approximately 1015 customer meetings each week and learning about customers evolving needs so they get lasting value from Geotab. You will also need to use customer and product usage data to identify opportunities recommend tailored solutions reduce churn and prepare for business reviews while developing knowledge of Geotabs broader ecosystem including the SDK Marketplace and Big Data analytics. You will need to work closely with Sales to identify opportunities for account growth Solutions Engineering to connect technical capabilities to customer needs and Product Development to share customer feedback and support product improvements.
To be successful in this role you will be curious resilient organized and customer-first with the communication skills to navigate complex issues explain technical value clearly and follow through on addition the successful candidate will have the analytical skills to turn data into insights and the confidence to use AI tools in their daily workflow applying sound judgment and checking their output.
- Cultivate and nurture robust relationships with assigned Geotab customers.
Act as the primary point of contact addressing client inquiries concerns and requests promptly and professionally.
Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction.
Employ a consultative approach to identify and unlock opportunities for account expansion.
Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotabs offerings.
Address intricate issues coordinate cross-functional resources and ensure seamless service delivery.
Proactively identify and mitigate potential challenges fostering long-term client retention.
Utilize data analytics to uncover insights into customer behavior and usage patterns.
- A post-secondary diploma or degree or equivalent experience; a specialization in business engineering computer science or a related field is an asset.
35 years of relevant experience including at least 1 year as an individual contributor in a consultative sales function and at least 1 year in consulting business operations or program management.
Technical sales experience is required; telematics experience is an asset.
Experience developing customer relationships and accounts with the diplomacy and judgment to understand customer needs and recommend viable solutions.
Strong analytical organizational and communication skills with the ability to manage multiple priorities and understand technical and business requirements.
Proficiency with CRM tools and Google Workspace applications such as Sheets Docs and Slides.
Ability to support customers across Canada and the U.S. with Pacific Time coverage; domestic or international travel of up to 20% may be required.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Geotabs employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint please contact our EEO officer Klaus Boeckers at For more details view a copy of the EEOCs Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to read our Privacy Notice.Required Experience:
IC
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
