Account Specialist Customer Service
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Account Specialist is responsible for providing effective world-class customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and relationship building with customers.
Primary Responsibilities
Primary Responsibilities
- Proactively correspond with customers to confirm satisfactory order completion.
- Coordinate review of customer inquiries with appropriate internal departments.
- Process the opening of new accounts and re-establishment of inactive accounts.
- Complete account maintenance steps.
- Establish supportive trusting relationships with sales representatives and retailers in assigned region.
- Monitor inventory reports to establish realistic timeframes for customers.
- Provide timely feedback to the company regarding service failures and/or customer complaints.
- Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.
- Facilitate customer inquiries or issues with appropriate internal departments including working with finance to resolve outstanding payment/credit issues.
- Stay up to date and knowledgeable with the company product line.
- Recommend improvements in products packaging shipping service or billing methods and procedures to further enhance the customer experience.
- Maintain positive customer interactions and relationships.
- Assist with special projects and perform other duties as assigned.
Competencies:
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Detail Oriented and Highly Organized
- Communication Proficiency
Required Experience:
IC
