Account Specialist
Job Location:
Cleveland, TN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
MetLife Legal Plans is currently hiring an Account Specialist for our growing Business Growth & Retention department.
This is a hybrid position with roughly two days per week in our Cleveland OH office and three days a week remote.
This individual will report directly into our Manager of National Accounts.
A day in the life of a Account Specialist (National) at MetLife Legal Plans:
The Account Specialist administers most aspects of our relationship with existing and new corporate sponsors. This includes internal/external system set-ups contracts enrollment files payments renewals and communications for groups over 5000 benefit eligible employees.
Responsibilities (Essential Duties and Responsibilities):
- Manage and grow relationships for a portfolio of up to 150 group customers.
- Lead new account implementations and support ongoing account maintenance.
- Develop and execute enrollment renewal and retention strategies to drive customer growth.
- Serve as the primary liaison between customers brokers strategic partners and internal teams.
- Conduct customer meetings presentations and stewardship discussions.
- Create proposals presentations communication plans and marketing support materials.
- Analyze account performance and utilization data to identify coverage rate and plan design opportunities.
- Coordinate contracts renewals enrollment files payments and revenue collection activities.
- Maintain accurate customer data system setup and CRM records.
- Support open enrollment activities and ensure a seamless customer experience.
- Manage specialized business opportunities including affinity groups and consolidated customer blocks.
- Provide team support through training skill development customer visits and other assigned responsibilities.
Minimum Qualifications (Knowledge skills and abilities required):
- Bachelors Degree from an accredited University.
- 3 years of experience in an account management or similar role.
- Experience working with a CRM Salesforce preferred.
- Detail-oriented and well-organized with the ability to effectively manage a high-volume workload
- Self-motivated with the ability to take initiative and work independently
- Ability to communicate effectively both verbally and in written correspondence
- Ability to interact effectively with team members at all levels of the organization
- Ability to interact effectively with external partners and clients over the phone
- Ability to travel as needed for client meetings
Whatll Make You Special (Preferred knowledge skills and abilities):
- Knowledge of legal industry or business
- Strong presentation skills
- Understanding of customer relationship management databases
- Proficiency with HCL Notes and Microsoft Office products including Excel and PowerPoint
Travel:This position requires up to 25% travel.
Who We Are:
MetLife Legal Plans is the countrys largest provider of legal voluntary benefits. We have more than 40 years of experience in employee legal services and are committed to providing excellent care to our plan members sponsors and 18000 attorneys.
We are trusted by nearly 7 million families and more than 200 Fortune 500 companies who offer our service as an employee benefit.
Its an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger move faster and use creativity and technology to build products people love.
MLPs Core 4:
- Putcustomersfirst
- BetheBest
- Makethingseasier
- Succeed together
Anticipated application close date is 8/28. This job was posted on 8/4 and is expected to close within 25 days from the posting date.
Benefits snapshot.
Dental and Vision Insurance
401(k) plan with company contribution and free access to financial advisors
Generous Paid Time Off (PTO) program with 23-39 days annually based on years of service plus prorated PTO for new hires*
Free Aura Identity Theft & Fraud Protection
Free access to the MetLife Legal Plans benefit
Company-paid Short- and Long-Term Disability
Corporate discounts
Market-competitive salaries with annual bonus eligibility
Nine company-paid holidays
Paid parental leave
Parking or RTA subsidy for Cleveland employees
Pet Insurance
Tuition Reimbursement Program
Voluntary Accident and Critical Illness Insurance
Volunteer Day
Robust Employee Assistance Program (EAP)
Financial wellness tools education and coaching
*PTO is prorated during an employees first year of employment based on their hire date. Employees hired in the first quarter of the year receive 18 days of PTO those hired in the second quarter receive 16 days employees hired in the third quarter receive 9 days and those hired in the fourth quarter receive 7 days. PTO is awarded at the time of hire and then moves to the standard annual accrual schedule beginning January 1 of the following year
Note:This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbent will possess the skills aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at-will relationship.
MetLife Legal Plans is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law (protected characteristics).
If you need an accommodation due to a disability please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
Required Experience:
IC
