Account Representative

Serve as a client point of contact for assigned locations regularly interacting with customers affiliates and internal team members

Evaluate allclient requests for urgency efficacy and necessity to ensure that the clients maintenanceneeds are metin a timely manner in line with the key metrics defined by the department

Manage all service requests by understanding the issue in contextfollowing up with theappropriate resourcesfor project completionmaintainingappropriate timelines and communicating regularly with clients vendorsand department leadership

Anticipate take ownership of and proactivelymanage client escalationsin order toachieve resolution as quickly as possible whileescalating the most complex and consequential issues to department leadership with actionable recommendations for solutions

Developing andmanage relationship with various client stakeholders including service location staff and their management corporate functions and the management offices for facilities-related programs and projects

Coordinate with and appropriatelydirect workflows amongthe clients internal commodities and external service providers to ensure work is completed and accounted for per the clients specifications

Coordination with externalthird-partystakeholders including municipal governmentslandlords property associations andotherthird-partyvendorsto resolve all facilities-related issues

Ensure fullutilizationofwarrantyprovisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable

Coordinate with and provide direction toafter-hours and weekend coverage teams tomaintain24/7 coverage ofall client support activities

Fosters a positive team environment and may provide coaching or mentoring toteam members

Ensures confidentialityand accuracyof internal and external data

Performs ad-hoc projects and other duties as assigned