Account Manager, Shop Direct, Shop Direct

About the Team:

The Off-Amazon Selection (OAS) Business Development team recruits and enables brands retailers and partners to bring their selection to Amazon customers through two core experiences:
Shop Direct: a lower-lift entry motion where customers discover a brands selection in Amazon search or Alexa Shopping and are redirected to the brands own site to complete the purchase (no Amazon PDP required).
Buy for Me: a seamless agentic checkout experience.

The Account Manager owns a portfolio of external partners across DTC brands and retailers integrators and commerce service providers driving recruitment onboarding and long-term growth of their participation in OAS.
Job Summary

The Account Manager serves as the primary point of contact for a portfolio of OAS partners guiding them from initial recruitment through onboarding launch and ongoing growth. This role blends relationship management and cross-functional program execution working across product tech marketing and legal to remove blockers and deliver a great merchant and customer experience. The ideal candidate is comfortable operating in ambiguity earns trust with senior external stakeholders and thinks big about scaling selection.

Key job responsibilities
Own the end-to-end partner relationship for a portfolio of DTC brands retailers integrators and commerce service providers.
Manage partner onboarding and launch coordinating across internal product tech integration and operations teams to ensure a smooth technical and commercial integration.
Build trusted long-term relationships with senior stakeholders and decision-makers on the partner side.
Develop and execute account plans to grow selection engagement and volume across the assigned portfolio.
Identify and unblock issues including technical contractual or operational that stand in the way of partner launch or growth escalating where needed.
Partner with commerce service providers to strengthen catalog and purchasing primitives that scale onboarding.
Track partner performance and program metrics; prepare clear updates and business reviews for internal leadership and external partners.
Contribute to the broader OAS business development strategy by surfacing partner feedback market trends and category insights that shape the program.
Represent the voice of the partner and the customer in internal roadmap and prioritization discussions.
Required Qualifications
Bachelors degree or equivalent practical experience.
5 years of experience in business development partnerships account management or a related client-facing/commercial role.

A day in the life
Merchant onboarding support: Walk partners through SP-API role access and feed syndicator setup (e.g. VersaFeed GoDataFeed); troubleshoot friction like listings not appearing in the Shop Direct search widget.

Pipeline management: Update Salesforce stages log engagement history and reconcile whos engaging which merchant.

Cross-functional coordination: Sync with search product and syndicator teams to unblock onboarding.

Reporting: Track recruitment progress against goals (merchant and ASIN targets) and prep updates for leadership.

About the team
The Shop Direct Business Development team recruits off-Amazon and hybrid brands into Amazons Off-Amazon Selection program making their products discoverable through the Shop Direct search widget. We own merchant recruitment and partner onboarding end-to-end engaging brands and their feed syndicators guiding them through SP-API integration and managing every relationship in Salesforce so theres clear ownership and full visibility into whos engaging which merchant.

- 6 years of digital advertising and client facing roles with a focus on data analysis experience
- Experience with annual brand and media planning

- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 122400.00 - 165600.00 USD annually