Account Manager

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

The Account Manager PCS Division is responsible for developing managing and expanding relationships with referral sources to drive growth in the Personal Care Services (PCS) Division. This role focuses on maintaining strong partnerships with hospitals CHHAs MLTC plans community organizations and other referral sources while ensuring a consistent pipeline of qualified referrals. The Account Manager will work closely with Intake Recruitment and Operations to ensure successful case conversion service initiation and ongoing client satisfaction. This is a commission-driven role ideal for a results-oriented professional motivated by growth relationship-building and revenue generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop manage and grow relationships with referral sources including MLTC plans hospitals rehabilitation centers CHHAs and community partners.

Serve as the primary point of contact for assigned referral sources ensuring consistent communication responsiveness and service excellence.

Proactively identify new business opportunities and referral partnerships to expand PCS service lines.

Conduct regular in-person and virtual visits with referral sources to strengthen relationships and promote agency services.

Track referral activity conversion rates and performance metrics to drive strategic growth initiatives.

Collaborate with Intake and Recruitment teams to ensure timely processing staffing and start of care for all referred cases.

Follow up on all referrals to ensure successful admission and address any barriers to service initiation.

Resolve service issues or concerns raised by referral sources patients or internal teams in a timely and professional manner.

Maintain a strong understanding of PCS eligibility payor requirements and service offerings to effectively position the organization.

Provide feedback to leadership on market trends competitor activity and opportunities for growth.

Participate in networking events community outreach initiatives and industry meetings to enhance brand presence. Maintain accurate documentation of referral activity account interactions and outcomes in the organizations systems.

Meet and exceed monthly and quarterly referral and revenue targets.

Performs other duties as required by the Account Manager role.

Qualifications/Education:

Graduate degree.

Prior experience in home care healthcare marketing intake or account management strongly preferred.

Proven ability to build and maintain professional relationships within the healthcare community.

Demonstrated success in a commission-driven or performance-based role.

Understanding of Personal Care Services (PCS) MLTC plans and home care operations.

Excellent interpersonal communication and presentation skills.

Highly motivated results-driven and comfortable working in a fast-paced target-oriented environment.

Strong organizational and time management skills with the ability to manage multiple accounts. Proficient in Microsoft Office and CRM/database systems.

Requirements:

Ability to handle multiple tasks.

Ability to problem solve.

Computer literate in fiscal management and other database programs.

Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks.

Excellent written and oral communication skills.

Possess excellent interpersonal skills and ability to work well with others.

Compensation:

Base Salary: $75000 - $85000 annually

Transitions to Commission: Uncapped based on referral volume case conversions and revenue growth

Work Environment:

Ergonomic workspace

Ambient interiors

Organized office plan

Hygienic environment

Employee satisfaction

Staff loyalty

Employee empowerment

Career growth

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs job requirements and individual qualifications without regard to race color religion or belief creed national social or ethnic origin political viewpoint sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status protected veteran status citizenship status when otherwise legally able to work or any other status protected by the laws or regulations in the locations where we operate.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!