Account Manager
Job Location:
Livonia, MI - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our client is a well-established transportation and logistics organization with a large network of customers carriers and operational partners. They are seeking an Account Manager to take ownership of key customer relationships ensure service levels are being met and identify opportunities to improve both customer experience and business performance.
This is a highly collaborative role that works closely with customers operations pricing claims terminals and transportation partners. The ideal candidate understands the pace and complexity of transportation operations and is comfortable taking ownership when issues arise.
The Account Manager will serve as a primary point of contact for assigned customers coordinating internally and externally to ensure commitments are met. This person will monitor account performance resolve service issues participate in pricing and bid activity and identify opportunities for revenue growth and operational improvement.
Experience in automotive transportation finished vehicle logistics freight carrier management or a similar transportation environment is strongly preferred.
Customer & Account Management
- Build and maintain strong relationships with key customers.
- Serve as a primary point of contact for customer questions concerns and service issues.
- Coordinate with transportation partners and internal teams to resolve issues quickly.
- Proactively communicate account status delays and corrective actions.
Operations & Performance
- Monitor service levels inventory dwell times and other account performance metrics.
- Investigate service issues and discrepancies and coordinate appropriate corrective actions.
- Review customer KPI reports and identify areas requiring attention.
- Work with operations teams to address delays and develop solutions.
Pricing & Business Development
- Identify opportunities to increase revenue and improve account profitability.
- Evaluate spot opportunities and coordinate appropriate pricing.
- Support RFQs bids and special transportation requests.
- Work with pricing and operations teams to ensure opportunities are accurately evaluated and tracked.
Customer Meetings & Reporting
- Schedule and lead recurring customer meetings.
- Prepare agendas performance updates and action plans.
- Develop and present quarterly business reviews and other customer-facing reports.
- Track follow-up items and ensure commitments are communicated to the appropriate teams.
Cross-Functional Collaboration
- Partner with operations pricing claims regional leadership terminals and transportation providers.
- Escalate significant issues appropriately and maintain visibility until resolution.
- Coordinate solutions for complex customer requirements.
- 5 years of customer service account management transportation logistics or carrier management experience or a relevant college degree with applicable experience.
- Experience working in a transportation or logistics environment strongly preferred.
- Automotive transportation or finished vehicle logistics experience is a plus.
- Strong customer relationship management and communication skills.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong analytical and problem-solving abilities.
- Comfortable working with performance metrics KPIs pricing information and operational data.
- Proficiency with Microsoft Office particularly Excel.
- Experience with CRM transportation management routing dispatch or similar operational systems preferred.
- Ability to communicate effectively with customers carriers vendors and internal stakeholders.
Required Skills:
Account Management CRM Problem solving
