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Account Manager Hybrid

Culligan Quench


Job Location:

Grapevine, TX - USA

Monthly Salary: Not provided by the employer
Posted: 21 August 2026 (14 days ago)
Application Deadline: 22 November 2026
Vacancies: 1 Vacancy

Job Summary

About Culligan Quench
Culligan Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and water-based beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit Culligan
Theres nothing more fundamental to life on Earth than water. At Culligan we believe transforming water can transform the world. Thats why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work at home and on the go. With expertise across service science and sustainability Culligan turns water you can live with into water you can love. For more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results

Position Summary
The HYBRID Customer Care Account Manager is responsible for the satisfaction loyalty and retention of the companys customers in one of Culligan Quenchs geographic service regions. As such each Customer Care Account Manager is specially trained to handle any questions or escalated issues within his/her region.

This role will be hybrid to one of 3 primary working locations: King of Prussia PA - Las Vegas NV - Grapevine TX

  • Position is full time and salaried: Base salary is $43888 annually
  • Remote work 1-2 days a week In office 3-4 days a week
Responsibilities
  • Address escalated customer problems quickly and accurately.
  • Insist on follow-up customer communication to ensure that customer issues arent just presumed resolved
  • Be calm under pressure.
  • Define conflict identify root cause examine solutions mutually agree on solution execute/communicate solution
  • Work with regional counterparts in other customer-facing departments to ensure alignment of priorities and satisfaction of customers
  • Through understanding the customer base be able to predict customer issues / concerns before they occur & act upon them through proactive customer outreach
  • Meet/exceed all position specific key performance indicators/metrics (KPIs).
  • Be accountable for the key operating metrics that drive the satisfaction retention and profitability of customers including SLA achievement NPS RMR net growth churn rate etc.
  • Maintain regular and reliable attendance
Qualifications
  • Experience handling customer issues with excellent de-escalation skills
  • Strong communication skills (verbal and written) and prompt communication
  • Exceptional ability to multi-task staying organized in a results-driven fast-moving environment
  • Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume schedule changes etc.
  • Process Compliance: Follows all documented processes & department policies to provide customer support
  • Ability to collaborate and use influence cross-functionally
  • Experience with KPIsProficiency with Microsoft Office Suite (Word PowerPoint Excel and Outlook)
Role Highlights
  • Hybrid work model
  • Career progression opportunities
  • Coaching and professional development
What We Offer
  • Medical Dental Vision which start day one
  • 401(k) match of 50% up to 6%
  • Life insurance
  • Disability
  • Unlimited Paid Time Away
  • Parental leave
  • Additional voluntary benefits
$43888 - $43888 a year
Beware of fake job offers falsely claiming affiliation with our company.
We never request banking details or other personally identifiable information during interviews.
Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
Official emails are from our domain. Our approved emails will come from @.
Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench please contact us immediately at emailprotected
We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review theKnow Your Rightsnotice from the Department of Labor.

Required Experience:

IC


About Company

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Quench provides office water solutions with efficient bottleless water coolers. Learn about our cost-effective, eco-friendly water coolers.

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