Account Manager

ACCOUNT MANAGER: Lexitas provides legal support services for attorneys where responsive detail-oriented professionals excel in managing client : This is a full-time on-site position based at our Houston office located at 13101 Northwest Freeway Houston TX 77040PAY RANGE: $20-$21/hrBENEFITS: Medical dental and vision coverage; 401(k) with company match; paid time off and paid holidays company paid maternity baby bonding and military a High-Growth Legal Services LeaderABOUT THE ROLE:Lexitas is seeking a client-focused and detail-oriented Account Manager. This role is vital in delivering a premium client experience to attorneys and legal teams. You will act as a trusted liaison managing sensitive medical records and ensuring accurate timely communication with clients. If you thrive in fast-paced environments and pride yourself on going the extra mile this is the opportunity for is a rapidly growing national provider of legal and corporate support services including court reporting medical record retrieval process service and legal talent. Built on a foundation of trust professionalism and innovation Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and RESPONSIBILITIES:Serve as the primary point of contact for assigned client accountsProvide bi-weekly status updates and proactive outreach on open casesRespond to client inquiries within the same business day resolving issues promptly and accuratelyVerify and process medical records in compliance with HIPAA and all legal standardsCollaborate with legal and medical offices to gather and communicate essential case informationTroubleshoot client concerns and document outcomes to ensure first-contact resolutionSafeguard confidential client information and escalate critical feedback to leadershipSupport internal staff with accurate up-to-date record managementWHAT YOULL BRING:A service-minded professional who thrives in a fast-paced client-centric environmentSomeone with exceptional attention to detail communication skills and organizational capabilitiesA natural problem solver who takes ownership and consistently exceeds expectationsA collaborative team player with a can-do attitude and high level of initiativeFamiliarity with subpoenas written depositions and legal records is a plusQUALIFICATIONS:High school diploma or equivalent required; Bachelors degree preferred3 years of customer service experience in a professional settingGeneral proficiency with Outlook Word Adobe Acrobat and web-based platformsDemonstrated ability to handle confidential information with discretionExcellent attendance punctuality and accountabilitySUPERVISORY RESPONSIBILITIES: This role is not a supervisor SKILLSAbility to effectively present information and respond to questions from internal and external customers whose first language is LICENSES REGISTRATIONSNonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel objects type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers phones photocopiers and filing REQUIREMENTSLittle to no travel expected for this DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to the job at any time with or without STATEMENTLexitas prohibits discrimination based on race religion gender national origin age disability veteran status marital status pregnancy gender identity sexual orientation or any other legally protected Employer/Vet/DisabledIf you require reasonable accommodation in the application process please contact Human Resources for assistance. All other applications must be submitted online.