Account Manager

Account Manager (Hopkinton)

Description:

The Account Manager is the primary client contact for the Company. They are responsible for maintaining strong positive customer relations to ensure total client satisfaction throughout both landscape and snow seasons. The Account Manager also suggests and sells non- contracted landscape management services to meet the needs of property and produce additional revenue for the company.

Duties/Responsibilities:

• Assureallcontractedservicesprovidedareofexcellentqualityandcompletedina timely fashion.
• Familiarwithscopeofwork forallcontractsin designatedarea.
• Monitor activity of crewsand work closely withOperationsandEnhancements Manager(s) regarding scheduling quality and customer service.
• Maintainstrongpositiverelationshipswithclientsbaseduponclearandfrequent communicationmutualtrustandabilitytomeettheclientneeds.
• Developwin-winopportunitiesfortheclientandthecompany.
• Proactivelymanagepropertiesbyinspectingandlocatingproblemsinthelandscape before the customer brings to our attention.
• Respondtoallinquiriesandrequestsforbidinatimelymanner.
• Communicatetoappropriatepartiesanyproblemareasandworktofindimmediate resolution.
• Identifyanddevelopopportunitiesforenhancementsandprojectupgradesthatare consistentwithcustomerpreferencesandpromoterevenuegrowthforthecompany.
• Createandpresentproposalstoclient.
• Ensureallestimatesarepreparedandapprovedasneededpriortopresentingto customer.
• Trackallproposalsinprogressandfollow-uptomaximizesalesopportunities.
• Effectivelycommunicatewith ManagementTeam regardingproposal approval and scheduling.
• Update client on status or completion of enhancement work and ensure client satisfaction.
• Awareofbillingandcollectionstatusonallprojects/customers.
• AdvisesoncreditsorcollectionsandworkswithManagementTeamtoresolvecollection issues.
• Maintain database of current customers and provide support to the sales team when needed especially during handoff of new accounts.
• Continually reviewcontracts andenhancementproposalsforjob costing.
• Managerenewalprocessofallcontractsinassignedarea.
• Maintainpositiverelationswithanysubcontractorsand/orvendors.
• Participateinvariousindustryassociationstoincreaseknowledgeofmarketplacesales opportunitiesthecompetitionsellingtechniquesandbestpractices.
• Support and assist in training of production staff to ensure services are delivered in a manner consistent with contract specifications and company standards.
• Workcloselywithadministrativesupporttomakesureallcontractadministrationis timely and accurate.
• Abovejobdutiesareconsistentthroughwintermonths.
• Otherjobdutiesas assigned.

Skills/Abilities:

• Validdriverslicense
• 3-5yearsoflandscapeexperience(flexiblebaseduponotherqualifications)
• GreatMicrosoftOfficeskills(includingWordExcelOutlookandPowerPoint)
• Knowledge(orwillingnesstodevelop)ofAspireEstimatingandTimeSoftware
• Basicknowledgeoflandscapeandsnowoperations
• Obtainrelevantindustrycertificationswithin12months(MCLP&ASM)
• Customerandquality focus
• Effectivecommunicationskills(bothverbalandwritten)
• Teamoriented
• Interestandcapabilityindevelopingmeaningfulrelationshipswithclients
• Excellentproblem-solvingabilitiesquicklearner
• Responsibledependableandethical
• Self-motivated
• Leaderwithapositiveapproach

EducationandExperience:

• HighschooldiplomaorGEDrequired.
• AssociateDegreeorVocationalCertification.
• Validdrivinglicenseandgooddrivingrecordisrequired.

PhysicalRequirements:

• Shiftscanincludewalkingandstandingforlongperiodsoftime-excellentstamina required.
• Fastpaced environment.
• Work outdoors in various conditions including heat & humidity rain dust noise and cold conditions.
• Flexibleworking hoursincludingoccasionalweekend/nightwork and holidays.

AnEqualOpportunityEmployer

We do not discriminate based on race color religion national origin sex age disability genetic informationoranyotherstatusprotectedbylaworregulation.Itisourintentionthatallqualified applicantsaregivenequalopportunityandthatselectiondecisionsbebasedonjob-relatedfactors.

How to Apply

If you are a communicative organized and customer-service oriented Account Manager we encourage you to apply. Please submit your resume to Paige Franks () and include Account Manager - Boston in the subject line.

Required Experience:

IC