Account Manager

• Quarterly Community Service Team Projects
• Paid holidays
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Paid time off

• Ongoing learning AlphaGraphics products and services production processes capabilities and pricing
• Build trust educate customers and deepen customer relationships to generate revenue
• Conduct site sruveys and client meetings recognizing opportunity in all interactions
• Apply retention cross-selling and up-selling strategies and tactics to grow sales
• Provide top-tier customer experience
• Use a consultative / problem solving approach with clients
• Build trust with an increased number of contacts and departments within an account
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• Asks probing questions. Listens to capture customers specifications needs and problems
• Prepares professionally presented quotes and follows up multiple times in a timely manner through a variety of channels.
• Presents a solution when there is a problem. Resolves customer complaints with five-star service
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  Act as the communication bridge between customers and production with attention to production timeframe stock and capabilities
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• Commit to continuous learning to become a go-to advisor on our products services and pricing
• Gain an understanding of our production capabilities to confidently guide our clients
• Authentically engagi with their business needs
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• Follows up and manages Inbound Leads
• Organize workflow and coordinate with the pre-flight and production teams to meet clients deadlines.
• Manages orders as projects to maintain quality and on-time standards and to ensure profitability: making arrangements with vendors discussing capabilities with production confirming stock availability proactivley communicating order progress to clients and completing a QC on completed orders
• Maintain accurate records in a centralized print-production operating system and other CRM tools
• Accurately manage invoices and payments (cash check card ACH) for client orders
• Answer phones
• Follow procedures for artwork and job tickets
• Delight customers by exceeding their expectations
  
  
  

• Looking for a career not a job
• Understanding of the marketing and sales funnel and how to move from one phase to another
• Team-oriented peer willing to compete to be the most valuable player
• High energy extremely self motivated with the ability to carry yourself like an executive
• Persuasive writing & on point verbal skills
• Professional appearance and telephone presence with good vibes
• Resourcefulness ambition investigative approach with lots of innovation.
• Demonstrated ability to develop effective partnerships at all levels

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.