Account Manager, Commercial

The Account Manager is responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales. This role serves as the primary point of contact for clients & brokers ensuring exceptional service delivery strengthening client relationships and identifying opportunities for retention and organic growth.

The ideal candidate is client-focused commercially minded and experienced in managing complex accounts while collaborating cross-functionally to deliver value.

Customer Relationship Management:

• Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
• Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
• Utilizes a consultative approach in determining the most effective coverage for a particular clients need in administering pricing tools in preparation for bids. 
• Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.
• Communicates client needs and demands to Coface.
• Delivers critical data to the client; translating key information into client needs.

Account Management:

• Acts as a central point of contact for the client and/or its intermediaries.
• Owns the renewal process for assigned client portfolio including preparation negotiation and execution.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develops and executes cross-selling strategies to Cofaces existing clients
• Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.
• Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.
• Collaborates to ensure timely renewal of policies confirms all contractual documentation and full compliance with company rules and external regulators.
• Identifies opportunities to grow business with existing clients.
• Coordinates with supporting staff members to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Services multiple clients concurrently often meeting deadlines
• Documentation of client interactions in efforts to identify needs

Market Knowledge:

• Establishes and ensures credibility with clients by clearly articulating detailed current market conditions and aligns with the Coface value proposition vs our competitors.

Communication:

• Supplies management with verbal and written reports on customer needs problems interests competitive activities and potential for new products and services
• Develops maintains and levers strong relationships with intermediaries in order to increase the client retention.

Qualifications :

• Bachelors degree required.
• At least three (3) years of account management or sales experience in the commercial insurance industry.  
• Proficient with Microsoft Office Applications: Outlook Word Excel PPT CRM
• P&C Insurance license a plus or ability to pass licensing course 60 days from hire date.
• Team player that is adaptable to changing risk appetites or market conditions  
• Possesses the ability to work cohesively with customers brokers sales agents peers and managerial personnel.
• Solutions oriented mindset in efforts to achieving retention goals
• Ability to manage multiple accounts and priorities in a fast-paced environment
• High attention to detail and organizational capability
• Strong negotiation and influencing skills

Additional Information :

What We Offer

• Flexible hybrid work model
• Career development in a global inclusive environment
• Ongoing training and learning opportunities

Remote Work :

Yes

Employment Type :

Full-time