Account Manager, College Sales

At Macmillan Learning were committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries envisioning future possibilities and building solutions that make a lasting impact. Whether youre a Pioneer shaping bold new ideas a Builder turning possibilities into reality or a Stabilizer optimizing for success youll play a vital role in advancing our mission. If youre excited by the prospect of testing new technologies implementing transformative strategies and thriving in a fast-paced innovative environment wed love to hear from you!

Every renewal season instructors and institutions decide whether to keep using Macmillan Learnings materials and that decision usually comes down to a relationship not a reminder email.

As an Account Manager youll own that relationship for a portfolio of accounts. Youll get to know what each customer is actually trying to accomplish keep ahead of renewal risk instead of reacting to it and find real opportunities to grow how they use our products not just close a transaction. Youll work closely with Sales Customer Success and Customer Support so that from the customers side it feels like one coordinated team not a series of handoffs.

This role suits someone whos comfortable managing a broad book of business likes being the person who actually knows their accounts and can move between relationship-building and day-to-day account management without losing track of either.

We know some talented people hesitate to apply when they dont check every box on a list. If this role has you excited and you believe you could do the work well we want to hear from you even if your path here doesnt match every requirement exactly. Were looking for people who care about our mission and bring their own perspective to the table. Different backgrounds skills and ways of working make us better at what we do. If this opportunity speaks to you tell us how your experience and abilities could add value here. We want Macmillan Learning to be a place where everyone can do their best work and where different viewpoints are genuinely welcome so if youre a qualified candidate we hope youll apply. Were looking forward to learning what youd bring to the team.

This is a remote work-from-home position. This role covers Orange County/Long Beach Utah the LA Valley/Santa Barbara area San Diego the Inland Empire Sacramento Fresno and some of Nevada. We prefer candidates who reside within the territory; however residence within these locations is not required.

What Youll Do

Own the relationship. Build trust with faculty decision-makers and other stakeholders across your accounts going beyond a single point of contact to understand curriculum buying processes and priorities at an organizational level.

Protect and grow the business. Track account health spot renewal risk early and act on it before it becomes a problem. Identify where current customers could benefit from more of what Macmillan Learning offers including additional courses departments or products and partner with Sales on larger opportunities.

Bring the customers voice inside. Share what youre hearing including feedback competitive intelligence and shifts in the market or in higher ed with Sales Product Marketing and Customer Success and use it to sharpen your own account strategy.

Help customers get value not just access. Partner with Customer Success and Support to make sure customers are actually using and benefiting from what theyve adopted.

Coordinate across teams. Work with Sales Customer Success Support Marketing and Product so priorities risks and commitments dont get lost between departments and lead internal reviews for your more complex or strategically important accounts.

Keep the operational side accurate. Maintain account plans CRM data and forecasts that are current enough to actually be useful for prioritizing your time.

What Youll Bring

• Bachelors degree
• 3 years of experience in account management customer success sales relationship management or another customer-facing role
• Demonstrated ability to build and maintain relationships with multiple stakeholders at once
• Strong communication presentation organization and time-management skills
• Experience managing multiple accounts priorities and deadlines simultaneously
• Sound business judgment and problem-solving skills
• Comfort using data and customer insight to guide decisions and priorities
• Experience working collaboratively across multiple teams

Nice to Have

• You live within the geographic boundaries of this sales region
• Experience in educational technology higher education publishing or a related industry
• Experience managing a book of business with retention and/or revenue responsibility
• Experience selling or supporting SaaS digital learning products or other technology-enabled solutions
• Familiarity with account planning forecasting CRM systems and business reviews
• Experience working with faculty academic leaders administrators or institutional decision-makers

Salary Range: $50000 - $65000/year.

Physical Requirements:

Requires periods of close concentration. Must be able to multi-task concentrate in an open office work environment. . Must be able to work more than 40 hours per week as needed.

Macmillan Learning is a privately-held family-owned company that inspires whats possible for every learner. We envision a world in which every learner succeeds. Through our content tools and services we aim to make that a reality. To learn more please visit join our Macmillan Community stay connected to our Learning Stories blogs or see us on LinkedIn Facebook or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group a global media company headquartered in Stuttgart Germany.

At Macmillan Learning we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities experiences and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion age ethnicity national origin sex sexual orientation gender gender identity or expression disability status physical ability neurodiversity genetic information protected veteran status family and economic status and background geographical status and background or any other characteristic protected by federal state or local law. You can read more about our Diversity Equity & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford Freeman & Worth Publishing Group LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group LLC has developed an affirmative action program in compliance with the NY Department of Educations guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

Required Experience:

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