Account Manager

Baker Roofing Company Account Manager (National Accounts)

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits prioritizing safety and promoting work-life balance.

Benefits to Joining the Baker Team:

• Benefits on Day 1
• Weekly Pay
• Annual Paid Holidays & PTO
• Medical Dental & Vision Insurance
• 401K Matching Program (100% match up to 3% and 50% match at 4% and5%)
• Employee Stock Ownership Plan (ESOP) subject to applicable waiting and vesting periods
• Employee Assistance Program
• Family-Oriented Culture & Work-Life Balance

Apply today and start building your future with Baker Roofing Company!

Summary

The Account Manager owns the full customer relationship from start to finish accountable for each day-to-day request through accounts receivable. This role requires a proactive self-starter who takes initiative without needing to be toldwhatsnextoperateswith a high degree of accuracy and attention to detail and thrives in a fast-paced high-volume environment where priorities can shift quickly.

The Account Manager builds trust with customers byfollowing throughconsistently on commitments closing the loop on open items and ensuring nothing falls through the cracks. This person serves as the primary point of contact for a book of business driving customer satisfaction retention and revenue growth while working closely with the Director of National Accounts and the broader account management team.

Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge skill and/or ability required.

Minimum Qualifications

• Education: Minimum high school graduate bachelors degree preferred.
• Experience: 2-5 years of Account Management experience and/or Business-to-Business Customer Service experience as a Coordinator or Account Managerrequired.
• Drivers License: Required

Knowledge Skills and Abilities

• Demonstratedtrack recordof managing accounts witha high levelof accuracy ownership and follow-through.
• Proficient inMicrosoft Office & Salesforce (or comparable CRM).
• Experience with SalesforceField Service theServiceChannelportal and the Corrigo portal.
• Highly organized self-starter with the ability to multi-task and manage multiple projects and deadlines in a fast-paced environment.
• Ability to work independently and take initiative as well as collaborate as part of a team.
• Strong problem-solving decision-making and analytical skills.
• Excellent interpersonal and communication skills.

Essential Functions

• Own the customer relationship through day-to-day management no task in the account lifecycle is someone elses job.
• Monitor and analyze customer needs in the CRM toidentifyand act on opportunities for new business and cross-selling.
• Develop and execute account strategies and plans to achieve revenue growth and customer satisfaction goals.
• Serve as the primary point of contact for customer communications and escalation resolution following through until issues are fully closed.
• Serve as a liaison between the company and clients to ensuretimelydelivery of each request.
• Conduct regular account/portal reviews and provideaccuratetimelyupdates to leadership on customer and portal ratings.
• Ensure andparticipatein quarterly/annual customer analysis review meetings coming prepared with complete detail-checked data.
• Maintain proactive customer touch points rather than waiting for customers to reach out first.
• Monitor accounts receivable for yourbook of businessand follow up promptly on outstanding items.
• Support the onboarding of new customers ensuring a smooth well-documented handoff.

Work Environment

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race color religion sex national origin disability or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company please contact our Recruiting department at or emailprotected.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

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