Account Manager

Account Manager-Accounts Receivable Management

Location: Connect Breck Breckenridge

Position Type: Full-time non-exempt

Compensation: $24.25 - $27.88 /hr. (DOE)

Schedule: Onsite Monday-Friday

About the Role

At Breckenridge Grand Vacations were in the smile business creating unforgettable experiences for our Owners Guests and each other. As an Account Manager in our Accounts Receivable Management team youll play a key role in upholding that mission by ensuring seamless financial interactions that keep our Owners smiling. Youll audit accounts resolve mortgage and HOA inquiries and provide exceptional service turning potential frustrations into positive solutions. Here at BGV we believe smiles are contagious whether were assisting Owners collaborating with teammates or giving back to our community through BGV Gives and sustainability initiatives.

If youre detail-oriented customer-focused and passionate about making a difference youll thrive in our OneBGV culture where every day is an opportunity to share smiles both on and off the slopes of beautiful Breckenridge.

Responsibilities

• Audit and verify new accounts in the Accounts Receivable (AR) vendor database for accuracy.
• Monitor and address mortgage accounts over 30 days past due ensuring timely resolution.
• Process incoming payments and assist with Deed of Trust releases.
• Serve as the primary contact for owner inquiries regarding mortgages HOA accounts and loan details (balances payoffs fees).
• Respond to emails calls and letters promptly while maintaining professionalism and confidentiality.
• Provide clear accurate information and escalate unresolved issues as needed.
• Maintain detailed accurate notes in tracking software for all owner interactions.
• Assist with HOA deed recoveries bankruptcies and resale/trade-in processes.
• Ensure compliance with company policies industry regulations and data security standards.
• Collaborate with team members to resolve complex accounting issues.
• Crosstrain in other AR functions to provide backup support when needed.
• Assist with special projects reporting and process improvements.
• Process overpayment refunds and update account records.
• Support Sales and Customer Service teams with owner-related resolutions.
• Attend training sessions and meetings to stay updated on company policies and industry trends.

• One-year certificate from college or technical school in finance accounting business or related field; OR minimum 1 year of experience/training in accounts receivable or finance; OR equivalent combination of education and experience
• Proficiency in Microsoft Office (Outlook Word Excel).
• Ability to navigate databases and perform online research.
• Strong verbal and written communication skills.
• Basic math skills (calculating interest percentages balances).
• Ability to handle high call volumes and multitask in a fast-paced environment.

Preferred Qualifications

• Associate degree technical certification or coursework in finance accounting or business.
• 2 years of experience in mortgage servicing AR or HOA management.
• Familiarity with timeshare/real estate or financial services industries.
• Experience with accounting software (e.g. QuickBooks Yardi or similar AR systems).
• Advanced Excel skills (formulas pivot tables).
• Bilingual abilities (English/Spanish).
• Proven track record of resolving complex billing disputes.
• Knowledge of bankruptcy/deed processing or legal compliance in AR.

Compensation & Benefits

• Health vision and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs lodging and gear discounts sporting/concert event tickets pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners program

About Our Company

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. Weve been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until September 14 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.