Account Management Sales Leader
Job Location:
Dallas, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Account Management Sales Leader
Why We Have This Role
The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned North America Account Management Sales Leader to lead a team of 6 front line leaders and 30 Account Executives to drive net-retention growth cross-sell adoption and multi-year renewals across our portfolio.
How Youll Find Success
- Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
- Execute account expansion strategies focused on maximizing Net Retention Rate (NRR) Lifetime Value (LTV) and account health.
- Demonstrate a proven ability to protect renew and expand high-value seven-figure contracts across enterprise client bases.
- Cultivate a high-performing account management culture that emphasizes value-based selling strategic planning and executive partnership.
- Exhibit strong commercial acumen across retention metrics expansion deal structures co-terming and complex contract renewals.
How Youll Grow
- Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals.
- Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities.
Things Youll Do
- Responsible of a team of 6 front line leaders and 30 Account Executives.
- Train reps on expansion motions Executive Business Reviews (EBRs) multi-threading client relationships and renewal forecasting.
- Act as an executive sponsor on major enterprise renewals multi-year extensions and strategic cross-sell opportunities.
- Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
- Collaborate cross-functionally with Customer Success Professional Services and Product teams to align expansion with client success.
What Were Looking For On Your Resume
- 10-15 years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
- Strong commercial proficiency with SaaS DaaS and post-sale retention metrics (NRR GRR Gross Churn).
- Proven track record leading large-scale existing business teams and closing multi-year complex contract renewals.
- Bachelors or advanced degree in business technology or a related field.
- Exceptional communication storytelling and executive-level relationship management skills.
What You Should Know About This Team
- We maintain a high-energy culture centered on client retention account growth and performance meritocracy.
- High customer satisfaction and measurable client ROI are central to our operational strategy.
- Day-to-day execution is dynamicbalancing multi-year contract renewals with immediate cross-sell opportunities requires sharp prioritization.
- Encouraging innovation and strategic input from all team members is critical to our continuous expansion.
Our Teams Favorite Perks and Benefits
- Opportunity to shape the global marketing strategy for our most critical partnerships
- Work with a world-class team driving innovation in experience management
- Competitive compensation and strategic career development opportunities
- Chance to work at the intersection of global technology partnerships and innovative marketing
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
