Account Management Lead Associate Accredo Onsite Honolulu, HI
Job Location:
Honolulu, HI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
*Must be a current resident of Honolulu HI*
Account Management Lead Associate
(Reports to Account Management Manager)
Join Accredo as an Account Management Lead Associate where you will help deliver a strong customer experience for payers prescribers referral sources and this role you will manage day-to-day client relationships coordinate service delivery support implementations and use performance insights to strengthen client satisfaction retention and growth.
Responsibilities
Manage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings.
Serve as a primary point of contact for customers and referral sources responding to inquiries urgent requests and escalated issues with clear follow-through.
Provide proactive consultation analysis and issue resolution related to Accredo core services and client needs.
Execute client benefit requests accurately and on time including benefit changes product upsells new groups terminations and escalations.
Lead new group and product implementations by coordinating internal meetings timelines quality standards and stakeholder alignment.
Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.
Present Accredo services and performance metrics to customers to support satisfaction retention and growth opportunities.
Collaborate cross-functionally to resolve client issues support prior authorization needs and ensure core service delivery.
Partner with management and team members on strategic sales marketing and account management initiatives.
Build trusted relationships with customers and referral sources to support decision-making service adoption and long-term account health.
Required Qualifications
Current residency in Honolulu HI.
Minimum 35 years of experience in account management client service healthcare operations or a related customer-facing role.
Strong communication negotiation and presentation skills.
Strong analytical and problem-solving skills with ability to resolve complex issues across teams.
Demonstrated ability to manage projects timelines and client expectations using structured processes.
Strong customer focus with demonstrated commitment to client satisfaction and retention.
Proficiency with Microsoft Office tools and internet-based applications.
Ability to travel overnight up to 20% based on business needs.
Preferred Qualifications
Bachelors degree in a related field (preferred not required).
Experience working with specialty pharmacy healthcare benefits or payer relationships.
Experience supporting implementations prior authorization workflows or referral-source relationships.
Experience contributing to sales growth upsell opportunities or strategic account initiatives.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 75200 - 125300 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
