Account Coordinator 9 am to 6 pm Thursday Sunday Shift (Government Services) Phoenix, AZ

The Government Services Account Coordinator (ThursdaySunday HYBRID) 9 am to 6 pm AZ time owns the day-to-day operational execution for BlueGraces federal state and municipal freight accounts across a four-day extended shift addition to core account coordination responsibilities this role carries a critical weekend coverage function actively covering open USPS loads and executing bounce recoveries to ensure uninterrupted service on mission-critical government freight. This position is ideal for a detail-driven ownership-oriented individual who thrives in a high-stakes operational environment and is motivated by the challenge of keeping time-sensitive government shipments on track through the end of the week and into the weekend. Reliability compliance and precise execution are non-negotiable in this role.

Duties and Responsibilities

Load Coverage USPS Open Loads & Bounce Recoveries

• Monitor and manage open USPS load assignments during ThursdaySunday shift hours ensuring all tendered loads are covered by qualified compliant carriers before pickup windows close.

• Identify uncovered or at-risk loads early in the shift and execute carrier outreach to secure capacity prioritizing service commitment and on-time performance.

• Manage bounce recovery operations identifying loads that have been rejected dropped or lost by the original carrier and rapidly sourcing replacement coverage to prevent service failures.

• Coordinate with the carrier network dispatch contacts and internal operations to execute recoveries with urgency keeping customers and leadership informed throughout the process.

• Document all load coverage activity and bounce recovery actions with accurate detail in the TMS for reporting accountability and root cause analysis.

• Escalate load coverage situations that exceed resolution capacity or involve contract-critical shipments to Government Services leadership with full context and recommended action.

Carrier Network & Capacity Management

• Build and maintain a dedicated network of vetted high-performing truckload carriers for government and strategic accounts.

• Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.

• Manage carrier contact records equipment data and driver information with a high standard of accuracy in the TMS.

• Support trailer pool management processes and related technology tools.

Award Go-Lives & Lane Operations

• Own award go-lives end-to-end coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.

• Track tendered volumes shipment cadence and award commitments against contractual obligations; flag deviations proactively.

• Maintain route guides facility records and contact information for shippers and consignees across all customer sites.

Tracking Visibility & Exception Management

• Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.

• Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.

• Follow up with carriers to collect PODs invoices and all required supporting documentation within required timeframes.

Reporting & Compliance

• Maintain accurate shipment equipment and tender records across all government customer accounts.

• Learn and apply each customers specific KPIs and reporting requirements to daily operational decision-making.

• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

Qualifications

• 12 years of experience in logistics freight operations or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.

• Experience managing freight exceptions load coverage or carrier recovery situations in a time-sensitive environment a strong plus.

• Familiarity with TMS platforms carrier portals or visibility tools (FourKites project44) a plus.

• Clear confident verbal and written communication skills; comfortable as the voice of the account to carrier partners under pressure.

• Strong data entry accuracy and attention to detail precision matters in government reporting and compliance.

• Ability to manage multiple competing priorities simultaneously including active recovery situations in a fast-paced environment.

• Dependable and self-directed this role operates during extended weekend hours and requires strong personal accountability.

• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.

• Available to work ThursdaySunday on-site with consistent schedule adherence required.

• High school diploma or GED required; Associates or Bachelors degree in Supply Chain Business or a related field a plus.

Key Competencies

• Drive for Results takes ownership of outcomes with urgency and accountability especially in load recovery situations.

• Collaboration partners effectively across internal teams and carrier relationships to hit shared goals.

• Adaptability stays organized and effective in a fast-changing high-stakes operational environment.

• Tech Fluency comfortable in Microsoft Office and quick to adopt new logistics systems and tools.

• Attention to Detail manages high-volume transactional work without sacrificing accuracy or quality.