Account Advocate

The Account Advocate provides customer and administrative support to assigned accounts. Responsible for providing customer support to accounts through various communication channels and customer portals regarding lead times quotes and product information this individual will also be the subject matter expert within their designated accounts on customer operations compliance and procedures resolving issues with urgency efficiency and compassion. The role is also responsible for the administration and management of customer orders pricing changes compliance deductions as well as other internal processes and system information to ensure compliance with assigned customer requirements are met.

Major Responsibilities

• Ownership and responsibility for processing revising cancellingmonitoring and tracking assignedcustomersorders to ensure on time shipping and that all customer operational requirements are met.

• Provide excellent customer service by answering inquires on product informationpricingand availability to ourcustomersretail channel partners via phone email and customer portals. Training new team members and cross training for colleague support and back up.

• Collaborate with internal departments to manage the implementation of internalprocessesthat ensure compliance with customer requirements as well as addressing any opportunities to improve compliance adherence.

• Ensure EDI information such as pricing order acknowledgements and inventory istransmittedto partners correctly.

• Maintain customer information withinERPsystem for assigned customerbase.

• Manage information and communication in external customerportals.

• Other duties as assigned by leadership

Minimum Job Requirements

Education

• Associates degree in businessor equivalent experience

Work Experience

• 2-year relevant financesalesand/or customer service experience

Knowledge / Skills / Abilities

• Proficiencyin Microsoft Office Suite software

• Effective verbal and written communication skills

• Great attention to detail

• Excellent interpersonal skills

• Effective time management organizational and prioritization skills

• Able to plan and coordinate cross functional process implementation

Preferred Job Requirements

Work Experience

• Previousexperience using SAP or equivalentERP

• Experience with Microsoft Office suites includingExcel

• Prior experience in B2B customer service sales support inventory control or administrative role

• Experience supporting Retail customers in a manufacturing environment.

#LI-BB1

Physical Demands: While performing the duties of this job the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop bend or reach above the shoulders. The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting close vision and the ability to adjust focus. Occasional travel.