Access Navigator

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking an Access Navigator to join our Community Behavioral Health Center (CBHC) Access Center/Central Intake team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Welcome and engage individuals seeking behavioral health services building supportive working relationships and providing timely assistance intervention and referrals in person by phone or through telehealth.
• Serve as a primary point of contact for assigned individuals maintaining consistent communication and helping them move successfully from initial inquiry through connection to appropriate services and resources.
• Confirm and collect demographic insurance and other relevant information and ensure records are complete and current in the electronic health record.
• Guide individuals through the CBHC Access Navigation workflow gathering information about behavioral health needs medical concerns substance use and social determinants of health to inform targeted care and referrals.
• Use designated screening tools reports and available information to identify potential treatment needs and the appropriate array of BHN and community-based services.
• Provide assigned triage coverage and collaborate with masters-level clinicians and other members of the integrated behavioral health team to respond effectively to immediate needs.
• Coordinate and consult with BHN programs care management teams specialty care managers healthcare providers and community organizations to connect individuals with services efficiently.
• Track each individuals progress through the access and referral process follow up on outstanding needs and help address barriers that may delay engagement or enrollment in care.
• Maintain organized accurate and timely documentation records status tracking and other required information while protecting confidentiality.
• Participate in team meetings and required training support fellow Access Navigators in strengthening engagement strategies and serve as a knowledgeable liaison across BHN levels of care.

Who You Are:

• High school diploma or GED required; associate degree preferred.
• One to two years of experience in behavioral health care management human services or a related field required.
• Knowledge of mental health conditions substance use care management and the relationship between behavioral health physical health and healthcare systems.
• Working knowledge of community resources and the ability to help individuals access behavioral health healthcare social-service and other essential supports.
• Strong customer-service interpersonal advocacy telephone verbal and written communication skills with the ability to build trust and maintain a professional and empathic approach.
• Cultural responsiveness and the willingness and ability to provide high-quality service to individuals and families from diverse backgrounds and with complex needs.
• Strong organization time-management follow-through problem-solving and decision-making skills including the ability to manage multiple priorities and respond to urgent needs.
• Ability to collaborate effectively with clinicians care teams BHN programs community providers individuals served and the public.
• Proficiency with computers electronic records word-processing email and other communication systems.
• Ability to work onsite at the assigned CBHC Access Center location.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $22.00-$24.00/hr