Academic Technology Support Specialist

Academic Technology Support Specialist

Terms of Employment: Full Time 52 Weeks. Minimum 37.5 hours per week hours vary and may include evenings and additional weekend hours as determined by the college.
Compensation: $45000 - $48000 based on education and experience.
Classification: Career Plan.
FLSA Status: Salary/Non-Exempt.
Application Deadline: Open until the position is filled.
Apply through the Apply link listed below or online at Summary: The Academic Technology Support Specialist supports the Colleges learning management system (LMS) academic technology tools online learning resources and faculty/student support services. This position assists with routine LMS support troubleshooting documentation training preparation accessibility support semester processes and project tracking.

Responsibilities:

• Assist with day-to-day LMS support. Provide first-line support for routine LMS and academic technology questions.
• Assist with creating revising and maintaining help resources training materials support pages internal procedures checklists and documentation.
• Support faculty use of College-supported academic technology tools that enhance teaching and learning.
• Assist with ADA and Title II accessibility-related support by helping faculty use available tools checklists and resources; refer complex issues as appropriate.
• Assist with communication to faculty and staff regarding LMS updates academic technology tools training opportunities accessibility reminders and related support topics.
• Assist with testing documenting and communicating updates to LMS features academic technology tools and instructional support resources.
• Perform other duties as assigned.

Supervision Received: Reports directly to the Academic Technologies Director.

Education/Experience:

• Bachelors degree required.
• Willing to consider candidates in the process of obtaining a bachelors degree.
• One year of related work experience is preferred.

Minimum Qualifications:

• Proficiency in word processing spreadsheeting database management electronic communication and common productivity applications.
• Experience using an LMS preferred.
• Experience with multimedia tools web-based applications accessibility tools video/podcasting tools or academic technology support preferred.
• Ability to provide excellent customer service and responsive support to faculty staff students and administrators.
• Strong interpersonal written and verbal communication skills.
• Strong organizational skills with the ability to track requests follow procedures manage multiple priorities and meet deadlines.
• Ability to create edit and maintain clear documentation instructions checklists and support materials.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality.
• Ability to work well within a team.
• High degree of computer literacy.
• Commitment to providing outstanding customer service.
• Available to work a flexible schedule including evenings and weekends.

For further information contact SC4 Human Resources at or call .