Academic Coach, Veterans Student Support Services

Compensation

$43931.00 Annual

Job Description Summary

The application deadline for this position is 11:59pm EST on September 2 2026.

Student Support Services (SSS) at Santa Fe College (SF) is a program designed to help students succeed by assisting them in navigating the different aspects of college life. SERVE for Veteran Students is one of the Federal TRIO programs funded by the U.S. Department of Education to identify and provide services to students from disadvantaged backgrounds. SFs SERVE program is designed to identify select enroll retain serve and assist veterans who are low-income first-generation college students and/or individuals with disabilities to increase retention graduation and transfer rates of SF students who meet the program eligibility requirements.

The Academic Coach is responsible for identifying and selecting program participants and for encouraging students throughout their college experience. The Academic Coach helps students successfully graduate from college by providing personalized coaching mentoring academic advisement tutoring financial literacy transfer advising study skills development and career development.

*This position is funded by either a grant or another donor-funded source external to the college. Should the funding provided by these special sources be reduced or eliminated employees will be given as much notice as possible.

Job Description

Responsibilities and Duties Include:

• Collaborates with the Coordinator to identify recruit and select eligible participants adhering to student eligibility as per the program.

• Provides ongoing academic and career advisement coaching and mentoring which includes assisting students in choosing career paths programs of study classes and colleges to support persistence retention and completion.

• Facilitates academic guidance tutoring study skills development financial assistance and literacy and transfer pathways which includes assisting students with completing transfer applications and financial aid forms.

• Tracks monitors and maintains accurate records of student academic progress with periodic checks of transcripts and other materials.

• Responds to at-risk reporting with appropriate student outreach referral and follow-up.

• Facilitates supplemental instruction including programming in CANVAS arranges transfer and cultural visits and develops resources for program students.

• Assists the Coordinator with budget and program support responsibilities as needed.

• Partners with the Coordinator and applicable staff in conducting research related to project evaluation and assists with providing assessment data for annual reports consultant visits and grant submissions.

• Provides outreach to students through class presentations college events and other initiatives some of which may include night and/or weekend commitments.

• Develops and maintains professional relationships professional relationships with SF departments University of Florida and community constituents.

• Works closely with peers and internal departments to effectively and holistically serve program students.

• Engages in ongoing professional development to maintain currency in the field.

• Keeps a record of operating procedures and may share position specific knowledge including use of collegewide ERP and related system processes by providing guidance on standard operations and established departmental procedures as needed.

• Provides service to the college through participation in events committees and other college activities.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: A bachelors degree in education psychology social work or a related field OR an associates degree in education psychology social work or a related field and two (2) years of experience as a TRIO Academic Coach; one (1) to two (2) years of experience in TRIO SSS Student Affairs or similar programs targeting Veteran students; demonstrable familiarity with military experiences.

Additional Requirements: A criminal background check will be conducted. Applicants must have a valid Florida Class E Operator (drivers) license and be authorized to drive for the college.
Preferred: A masters degree in education psychology social work counseling or a related fields with three (3) years of professional experience. Demonstrated success in overcoming barriers similar to those of the projects target population or experience in working with this population; case management educational advising recordkeeping documentation and project evaluation experience; strong communication skills and technological skills.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information problems situations practices and/or procedures collect and interpret data reason logically establish facts identify and define existing and potential issues recognize the interrelationships among elements draw valid conclusions develop recommendations as well as alternative courses of action select appropriate course follow up and evaluate.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application a letter of intent an up-to-date resume/curriculum vitae and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.