Academic and Client Technologies Specialist III

The goal of this position is to partner with academic and administrative units of the assigned area of campus to proactively assess and address their technology needs ensuring alignment with ACT and ITS policies. Act as a trusted advisor within the university community guiding departments through technology adoption lifecycle management and continuous improvement initiatives.

Serve as the primary escalation point for complex technical issues delivering endpoint support that requires advanced diagnostic and troubleshooting skills. Collaborates directly with vendors and internal stakeholders to resolve persistent or high-impact incidents. Leverage deep expertise in both custom and enterprise hardware/software environments to ensure seamless integration deployment and upgrade of technology solutions. Demonstrate exceptional analytical abilities and consistently deliver superior customer service in person and remotely.

Administers configures deploys and supports endpoint devices (desktops laptops and peripherals) within managed environments including imaging provisioning software distribution patching and performance monitoring ensuring alignment with institutional standards and user technical needs assessments and environment analysis; provides data-driven hardware and software recommendations; and develops lifecycle refresh and deployment strategies for supported academic and administrative units. Tests validates and implements operating system updates application deployments and configuration changes across endpoint environments ensuring system reliability security compliance and minimal disruption to instructional and administrative activities. Provides user support training and technical guidance and documentation via IT knowledgebase to faculty staff and students; communicates effectively with stakeholders; and identifies opportunities for continuous improvement in supported environments. Performs ongoing maintenance and operational support of endpoint systems and associated campus technologies within the assigned support area including troubleshooting hardware repair coordination area event support and technology optimization. Maintains current knowledge of emerging endpoint technologies device management platforms and higher education IT trends to support innovation improve service delivery and enhance operational efficiency. Miscellaneous duties such as communicating with faculty and staff departmental and ITS liaisons managing servers planning for upcoming ITS projects and initiatives performing research on current ITS issues and solutions oversight and management of student workers as assigned and other duties as assigned.

Physical exertion is a requirement of this position for technology deployment across their area of support. Workers will be tasked with safe deployment and care of technology purchased by the university as well as proper preparation and disposal of obsoleted equipment within their area of support.

• Ability to safely lift 50lbs. for short periods.
• Ability to move and deploy equipment across campus to office locations.
• Cabling and routing of wires within confined and restricted spaces will require manual dexterity.

IT certifications are not required but preferred within the following areas:

• CompTIA MSCE Endpoint management system administration and analysis policy writing scripting and programming; for major OS platforms.
• Project and time management.
• Customer or service management frameworks such as ITIL.
• IT endpoint security.