4437- Client Services Specialist

About the Role

We are seeking aOnsite Training Specialistwith hands-onathenaOneexperience to support physician practices acrossNorthern New Jersey.This role is responsible for providing onsite and virtual training supporting front-end revenue cycle workflows and helping practice teams successfully adopt revenue cycle processes and technology.

The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff improving workflows and partnering with providers and practice leadership.

A Day in the Life

• Deliver onsite and virtual training for physician practice staff usingathenaOne.
• Support new practice implementations onboarding and workflow adoption.
• Train staff on front office operations including patient registration eligibility verification referrals scheduling check-in/check-out and point-of-service collections.
• Educate teams on revenue cycle functions including charge entry claim edits payment posting credit balances and refund processes.
• Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
• Assist with troubleshooting system and workflow issues while partnering with practice leadership.
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
• Collaborate with providers managers and operational teams to support process improvements and successful practice operations.
• Perform additional duties as assigned.

What You Need

• Minimum of2 years of experiencein medical billing physician practice operations or revenue cycle management.
• Hands-on experience usingathenaOneis required.
• Working knowledge of patient registration insurance verification referrals charge entry claim edits payment posting denials ERA/EOB posting secondary billing refunds and credit balances.
• Previous experience training or mentoring staff is highly preferred.
• Excellent communication organizational and problem-solving skills.
• Comfortable working independently while supporting multiple practice locations.
• Proficiency with Microsoft Office applications; experience with Epic Teams or similar healthcare applications is a plus.
• Travel Requirements
• Frequent travel throughoutBergen Hudson Passaic and Essex Counties NJ.
• Reliable transportation is required.
  
  

We offer competitive benefits to set you up for success in and outside of work.

Heres What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year in addition to company holidaysbecause we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industrys most generous parental leave policies to support you during lifes most important moments.
• Recognition & Rewards: We celebrate winsbig and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work wont go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical dental and vision insurance plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal state or local law including without limitation race color religion gender gender identity or expression sexual orientation national origin genetics medical condition disability age marital status or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.

Required Experience:

IC