II. Essential Functions

• High level of customer service skills; committed to treating all clients visitors and staff with dignity and respect.
• Model positive engagement with clients with a welcoming attitude.
• Effective communication with both peers and management.
• Monitor supportive services staffing/rotation schedules
• Keep Supportive Services Manager updated on daily operations and tasks.
• Ability to step in and assist in all department needs; including when the department is short staffed
• Check on staff regularly provide guidance updates or changes information and instruction
• Attend weekly department meetings and facilitate when manager is not available
• Attend any specific trainings/meetings established for department.
• Adhere to and enforce the rules of each department operation (LDRC Keep Safe Storage Program Campus Mail Room Shower Program COVID distancing shelters Sherpa and volunteers within) outlined for staff clients and Campus partners.

• Work closely with and assist security staff with violations by clients in any of the department operations areas.
• Implement on going surveying/engaging process that communicates clients needs and interests on how they can be better supported and served by staff in Respiro and on Campus.
• Keep up on inventory needs for all shifts
• Update resources regularly to ensure accurate information distribution; maintain up to date fliers forms sign-up sheets process changes etc.
• Connect with Campus agencies to apply critical thinking in finding quick solutions to assist in the helping of ending an individuals experience with homelessness.
• Identify opportunities to connect and direct clients to alternative Campus services.
• Document client interactions in HMIS
• Weekly 1:1 meeting with department manager for any questions on processes current or changing.
• Maintains adherence to organization and Campus policies including those regarding work hours break periods payroll and benefits.
• Model professionalism in the workplace for peers.
• Additional duties as assigned.

Qualifications

1. Must have a high school diploma or equivalent; a minimum of 1 year relevant employment experience working in the field or experience in a lead/ supervisory role with proven ability to manage departments and staff while working closely with management team. Knowledge of social services settings and practices. Experience with homeless services and resources with the ability to work with individuals with diverse needs. Must possess the ability to be cross trained to assist in multiple departments. Must be available for on-call weekend shifts and special events outside of normal business hours as approved and determined by management.
2. Must be able to communicate clearly and professionally work as a team player and at times independently; the ability to multitask work in a fast paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity; show initiative and an ability to work with a sensitivity to cultural diversity and lifestyle issues is essential.

Functional Abilities

1. Written and verbal communication skills (Spanish a plus).
2. Ability to communicate effectively and professionally with staff clients and other external contacts.
3. Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgment.
4. Valid Drivers License/Clean 3 year MVR
5. Mobility sufficient to conduct regular duties within a normal office environment.
6. Ability to lift up to 20 pounds in order to safely manage office supplies and equipment..
7. Present a valid fingerprint clearance card on the first day of employment.
8. Present TB test results withing 30 days of employment.