2027 Internship Customer Support (Engagement), Orlando, FL

Why This Internship

As an intern with Textron youll gain hands-on experience while exploring your interests and building new skills. Youll be supported and challenged to contribute in meaningful ways working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Support the service center to provide care and comfort of customers providing a unique customer experience based off individual preferences. Assists with coordinating hotel transportation meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face telephonic and written exchanges throughout the course of their responsibilities.

JOB RESPONSIBILITIES:

Ensure Customer Business Center is clean organized and equipment is presentable in customer accessible areas

Provide excellent service to all customers and follow proper phone procedures and etiquette.

Ensure refreshment area is clean and stocked and greet customers in a friendly manner

Provide customers with assigned work-spaces and internet access information as requested

Provide customer assistance in obtaining reservations for transportation lodging meals etc. and negotiate corporate discounted rates.

Offer information on local attractions restaurants and events in the area

Assists customers with use of courtesy car per approved standard operating procedure

Ensures all visitors sign in and wear corporate approved visitor badge

Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.

Proactively update and maintain visitor log input in customer preference data base currently View360 with input from Customer Service Managers for each departing customer

• Provides assistance on process improvement projects as business need arises and other responsibilities as required

EDUCATION / EXPERIENCE:

Pursuing Bachelors degree in hospitality or related field

QUALIFICATIONS:

Proficient in use of standard office equipment and Microsoft Office applications (Word Excel PowerPoint Outlook Teams).

Experience with multiline telephone

Excellent communication skills verbal and written.

Professional demeanor and ability to accept instructions and directions.

Customer relations and interpersonal skills.

Must be able to obtain and maintain an airport security badge through the local airport authority if applicable.

Ability to work 1 weekend day with limited direct supervision

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application and visa sponsorship is not available for this position including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why Youll Love Interning at Textron

This internship is more than a summer experience offering mentorship training and meaningful hands-on work that helps you build confidence develop new skills and take real steps toward your career goals.

Our benefits include:

Paid full-time 10-week summer internship with a prepaid stipend

Mentorship training and development opportunities

Real project work and hands-on experience

Service time credited toward 401(k) vesting upon full-time employment

Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands including Bell Beechcraft Cessna Pipistrel Jacobsen Kautex Lycoming E-Z-GO and Textron Systems. We foster a culture where curiosity is encouraged ideas are valued and innovation drives real-world solutions.

Join Textron and build a career where your work makes an impact your ideas are valued and your growth is supported.