14th St Security

Goodwill Industries of Greater New York and Northern New Jersey DESCRIPTIONPosition TitleSecurity Guard Retail & ProgramsDepartmentLoss Prevention / Asset ProtectionReports ToLoss Prevention / Asset Protection Management and designated Store/Program ManagementCost CenterClassificationGENERAL PURPOSEThe Security Guard Retail & Programs protects Goodwill employees participants customers visitors property donations merchandise assets and facilities while maintaining a safe welcoming Guard provides a visible security presence observes and reports safety security and loss-prevention concerns prevents unauthorized access responds to incidents and supports emergency response must use sound judgment maintain professionalism de-escalate situations when possible and request law enforcement or emergency assistance when FUNCTIONS1. Premises SecurityProtect Goodwill facilities including stores programs donation centers warehouses and a visible security presence and conduct entrances exits and restricted and report suspicious activity hazards theft vandalism or building security issues (doors locks alarms lighting).Enforce access-control procedures and prevent unauthorized security credentials and never share access information.2. Retail Loss PreventionMonitor for theft fraud and policy and report suspicious investigations without suspected internal or external cash areas merchandise and assets.3. Donation Center SecurityMonitor donation and receiving unauthorized removal or diversion of suspicious donor vendor or visitor loading docks and storage areas.4. Program & Participant SafetyMaintain a safe environment for participants and -escalate conflicts when professional during disputes or emergency assistance when confidentiality.5. De-Escalation & Conflict ManagementStay calm and respectful escalating individuals when management or emergency responders as are not police officers and must not exceed their authority.6. Emergency ResponseRespond to emergencies including fire medical incidents violence threats theft and :Notify 911 when emergency with evacuation or the incident.7. Fire & Life SafetyKeep exits hazards emergency equipment with not interfere with safety systems.8. Camera & Security SystemsMonitor CCTV and alarms when suspicious confidentiality of equipment issues.9. Access ControlMonitor entry to restricted authorization when access credentials.10. Incident ReportingReport incidents including theft violence accidents emergencies damage trespassing and safety must be factual clear and timely.11. Evidence HandlingDo not disturb evidence area if chain-of-custody procedures.12. Emergency RespondersProvide accurate information to with scene management of response.13. ConfidentialityProtect all sensitive information including employee participant donor security and operational data. Share only with authorized personnel.14. Daily DutiesAttend shift assigned to post at shift REQUIREMENTSDaily LogRecord shift activity patrols incidents alarms and ReportsRequired for theft violence emergencies damage and other significant report serious threats violence weapons major theft fire or school diploma or GED communication and judgment to remain calm under to write clear computer to stand and patrol for long or customer service experience LICENSES / CERTIFICATIONSNew YorkNYS Security Guard Registration8-hour pre-assignment training16-hour on-the-job training8-hour annual in-service trainingNew JerseySORA registration and required trainingGOODWILL TRAININGRequired training includes:Security orientationWorkplace violence preventionDe-escalationEmergency responseIncident reportingAccess controlConfidentialityCCTV proceduresCustomer/participant interactionReport writingSECURITY AUTHORITY & LIMITATIONSGuards may observe deter report and respond to may NOT:Act as policeConduct unauthorized searchesUse excessive forceAccess confidential data without permissionShare security credentialsLeave post without authorizationSCOPE OF RESPONSIBILITYGuards protect people and property identify risks respond to incidents and report concerns. They do not replace management or law EXPECTATIONSPost complianceAttendanceIncident reporting accuracyResponse effectivenessSecurity awarenessProfessional conductConfidentialityCommunicationEmergency responseWORKING CONDITIONSStanding and walking for long periodsIndoor/outdoor patrolsNights weekends and holidaysEmergency response situationsExposure to varied environmentsREPORTING STRUCTURESecurity Guard Store/Program Manager Loss Prevention Senior LeadershipImmediate escalation required for logs incident reports patrol records and security documentation per company policy.#IND2