Customer Support Team Lead Jobs in Watertown, NY

Job Description Summary#LI-Hybrid Internal job title: Associate Director Physics & Process Automation Team LeaderLocation: This position will be located in Watertown MA and will not have the ability to be located remotely. This position will require 20% travel as defined by the business We are look...

The starting pay range for this position per hour is $20.25 - $22.25. The full pay range for this position per hour is $20.25 - $34.45Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target...

The starting pay range for this position per hour is $20.25 - $22.25. The full pay range for this position per hour is $20.25 - $34.45Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...