Customer Support Team Lead Jobs in Needham, MA

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

DescriptionChronicle and Engineering InternWCVB Channel 5 is seeking a motivated intern to work with both the Chronicle production team and the Engineering/IT department. This unique cross-functional role combines exposure to broadcast production operations with a meaningful hands-on technical proje...

DescriptionWeather InternStormTeam 5 delivers critical accurate weather coverage to communities across our region through in-depth analysis of data forecast models radar imagery and real-time ground reports. As an intern you will gain hands-on experience supporting our meteorologists in the creation...

DescriptionCreative Services InternCreative Services is responsible for all WCVB branding and promotional development for the station. As an intern you will learn the fundamental principles of writing and producing effective promotional content for NewsCenter 5 and Chronicle. You will:Write effectiv...