Customer Support Team Lead Jobs in Natick, MA

YOUR ROLEAs a Team Leader - Keyholder you support store leadership to achieve sales goals working alongside store associates and providing daily direction communication and training. You motivate the team to provide an amazing shopping experience. You build brand loyalty with every customer interact...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

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