Customer Support Team Lead Jobs in Fort Meade, MD

DescriptionActive Top Secret (TS/SCI) clearance with polygraph is required.Visionist has an exciting new fully FUNDED opportunity for a Technical Team Lead on our largest PRIME contract. Our team of Analysts and Engineers is motivated by the direct impact on the mission crafting specialized tools fo...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...