Customer Support Team Lead Jobs in Devens, MA

$/hour1st ShiftPermanent (Full Time)Summary:We are seeking a Value Stream Team Leader to lead a FAA Part 145 Repair Station team of 5 direct reports (1 Scheduler 4 Technicians) and serve as the FAA Accountable Manager. This role is responsible for daily repair station operations regulatory complianc...

Team Leader Analytical Research & Development (ARD)Discover Veranova:At Veranova we believe people are our most important asset and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality compliance safety and excellence in delivery...

Team Leader Analytical Research & Development (ARD)Discover Veranova:At Veranova we believe people are our most important asset and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality compliance safety and excellence in delivery...

Team Leader Analytical Research & Development (ARD)Discover Veranova:At Veranova we believe people are our most important asset and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality compliance safety and excellence in delivery...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...