Customer Support Team Lead Jobs in Claremont, CA

Prysmian is the world leader in the energy and telecom cable systems industry. Each year the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution as well as medium low voltage cables for the construction and infrastructure se...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...