Customer Support Team Lead Jobs in Carol Stream, IL

Job Description:The Engineering Team Leader is responsible for the day-to-day leadership coordination and execution of the North American Applications and Engineering team. This role ensures the timely and accurate delivery application review and custom quotations engineered solutions through to ord...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...