Customer Support Team Lead Jobs in Annapolis, MD

The ROC Team Lead is the senior technical operator within ESSs Remote Operations Center reporting to the Engineering & ROC Manager. This role combines hands-on solar fleet monitoring across 900 MW of distributed generation assets with day-to-day coordination of the ROC analyst team. The Team Lead ow...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Position OverviewA Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager Operations Director or Director Event Technology.Key Job Res...