Actionable Recommendations Jobs in Coppell, TX

Brinks Texas License #C00550About Brinks:The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial opera...

Job Summary: We are seeking a proactive Workforce Management Real Time Analyst to optimize contact center performance. This role is crucial for real-time monitoring of service levels and agent productivity acting as a primary point of contact for leadership on scheduling skilling and queue health....

Job Title: Workforce Management Analyst Job Location: Coppell TX Job Type: Contract Job Description: Monitor and manage real-time call center performance including call volumes AHT staffing levels and service levels across all queues to ensure targets are met. Analyze intr...