Human Resource Generalist

Founded in 2006 IKS Health enables providers to provide better safe and more efficient care at scale. With over 13000 employees including over 1500 physicians and technologists IKS Health provides solutions for over 150000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most the patient. We offer clinical financial and administrative healthcare solutions for improved operational efficiency better patient outcomes optimized productivity and revenue

Location: On Site Coppell Texas

Reports To: Director- HR

Employment Type: Full-Time

Job Summary

We are seeking an experienced and adaptable Human Resources Generalist to support our fast-paced Healthcare Contact this role you will be the primary HR point of contact for a blended workforce of onsite and remote customer service teams. You will partner with contact center leadership to drive employee engagement manage employee relations ensure compliance with multi-state labor laws and healthcare regulations and support high-volume talent initiatives.

The ideal candidate brings a deep understanding of US employment law thrives in a metrics-driven call center environment and knows how to build culture across distributed teams.

• Act as a trusted advisor to contact center managers and supervisors providing coaching on conflict resolution team dynamics and effective leadership.
• Conduct objective thorough and timely workplace investigations for both onsite and remote employees providing actionable recommendations.
• Develop and execute retention strategies and engagement initiatives specifically designed for a blended workforce to prevent burnout and reduce high-volume contact center turnover.
• Serve as the primary point of contact for employee inquiries regarding policies benefits and workplace concerns.

• Partner with contact center leadership to align HR practices with operational metrics (e.g. QA scores Average Handle Time Schedule Adherence).
• Guide managers through the progressive discipline process including drafting and reviewing Performance Improvement Plans (PIPs) and corrective actions.
• Facilitate the annual performance review cycle and support continuous feedback practices.

• Ensure strict compliance with federal state and local employment laws across all states where remote employees reside (e.g. FLSA FMLA ADA state-specific sick leave and wage laws).
• Maintain a strong understanding of healthcare compliance (e.g. HIPAA) and ensure HR practices align with industry regulations regarding confidentiality and patient data security.
• Manage leave of absence (LOA) administration ADA accommodation requests and workers compensation claims.

• Collaborate with Talent Acquisition to support high-volume hiring classes ensuring candidates meet the specific behavioral and technical requirements of a call center.
• Oversee a seamless onboarding experience that integrates both onsite and remote new hires into the company culture and ensures they are fully equipped for their training nesting periods.
• Conduct stay interviews and exit interviews to gather actionable feedback for continuous improvement.

• Experience: 6-7 years of progressive HR Generalist experience within the United States.
• Industry Background: Previous experience supporting a call center or contact center environment is heavily preferred.
• Workforce Management: Proven track record of supporting a hybrid or blended workforce (managing both onsite and fully remote teams).
• Compliance Expertise: Strong working knowledge of US federal employment laws (FMLA ADA FLSA) and experience navigating multi-state employment regulations.
• Education: Bachelors degree in Human Resources Business Administration or a related field (or equivalent practical experience).

• Active HR Certification (SHRM-CP or PHR).
• Experience operating within a modern HRIS (e.g. Workday UKG ADP).
• Being bilingual (English/Spanish) is a plus.

Compensation and Benefits: The base salary range for this position is $72000k-$75000k. Pay is based on several factors including but not limited to current market conditions location education work experience certifications etc. IKS Health offers a competitive benefits package including healthcare 401k and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.