P2P Growth Operations Manager (CISCEE)
Job Summary
- Drive and manage P2P platform growth including new and active users liquidity order success rates and disputes.
- Collaborate closely with product risk compliance customer support and local teams to maintain operational efficiency and controlled risk levels.
- Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
- Monitor key indicators such as spread competitiveness success rate completion rate cancellations and fraud patterns.
- Analyze market trends pricing dynamics payment methods and competitive landscape across markets.
- Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows user experience and channel performance.
- Manage merchant ecosystem development including onboarding performance monitoring incentive programs and quality assurance.
- Coordinate operational workflows such as merchant vetting transaction monitoring quality reviews and policy enforcement to uphold channel integrity.
- Monitor key performance indicators including liquidity balance spread competitiveness transaction success rates cancellations and fraud patterns.
- Provide actionable business insights to internal teams to inform strategy product roadmap and market expansion plans.
- Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
- Partner with marketing and community teams to support regional campaigns payment method adoption and user education initiatives.
- Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.
- Bachelors degree in Business Economics Finance Engineering or a related field.
- 5 years of experience in crypto exchanges fintech banking or payment platforms.
- Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
- Strong understanding of crypto landscape particularly across CIS including major markets regulations and user behaviors.
- Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
- Ability to operate in a fast-paced high-pressure environment with attention to detail and a sense of ownership.
- Fluency in Ukrainian or Russian language is needed for this position
Required Experience:
Manager
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more