Global Support Manager

We are looking for a Global Support Manager to join our team.

The Publisher Global Support Manager will be responsible for managing and developing relationships with existing publishers maximizing revenue through account optimization and upselling and minimizing churn. This role is essential to maintaining portfolio performance ensuring publisher satisfaction and achieving the teams revenue and margin targets.

• Provide timely and high-quality support to existing publishers.
• Identify and resolve technical and operational issues.
• Analyze publisher performance and implement optimizations to increase revenue.
• Identify and execute upselling opportunities for MGID products.
• Maintain accurate records of activities in HubSpot.

Who You Are:

• 1 years of experience in digital advertising account management publisher support or a related field.
• Ability to build and maintain strong relationships with publishers identify growth opportunities and manage multiple accounts effectively.
• Knowledge of digital advertising website monetization and key performance metrics (Revenue RPM CPM Margin).
• Experience with CRM systems (preferably HubSpot) data analysis reporting and account optimization.
• Strong communication and problem-solving skills with a proactive and results-oriented approach.
• Bachelors degree in Business Marketing Economics or a related field is preferred.

• Experience working with publishers website owners or advertising networks.
• Understanding of programmatic advertising Google Ad Manager and AdSense.
• Experience in website monetization and revenue optimization.
• Familiarity with HubSpot Google Analytics or similar tools.
• Experience in upselling and identifying account growth opportunities.
• Knowledge of additional foreign languages

• Ukrainian fluent
• English fluent

MGID is an awesome place to work for those who share a results-driven culture passion for AdTech innovation and human focus. We set ambitious goals approach challenges with enthusiasm and value honesty transparency and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values we create a culture of excellence creativity and empathy. We are proud to be an equal opportunity employer.

By submitting your application you confirm that you have read and understand the and understand that your personal data will be processed for recruitment purposes as part of this application.
You have the right to access rectify or erase your data as well as to object to its processing.
We want you to be in control of your personal data. You can or from our database.