Customer Support Representative (Spanish Desk)

EverHelp is a team of professionals thats developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021 and last year we experienced a yearly growth rate of 82%. Since February 2022 weve managed to preserve all our workplaces and most importantly we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026 EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe was named the #1 employer among European companies with 500-4999 employees and earned Best-in-Class recognition across 6 categories: Culture & Purpose Leadership Inclusion & Belonging Wellbeing Employee Voice and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Were launching a partnership with one of Europes fastest-growing hospitality brands and were looking for a Spanish and English-speaking Customer Support Representative to help deliver an outstanding guest this role youll become one of the first agents supporting the project helping guests with bookings accommodation access and other travel-related inquiries while contributing to the successful launch and growth of the support team.

Your future responsibilities include:

• Support guests via inbound calls OTA platforms ( Airbnb) emails chats and WhatsApp.

• Assist customers with booking accommodation access and reservation-related inquiries.

• Deliver a warm guest-first experience following hospitality best practices.

• Escalate critical cases such as refunds legal issues or negative review risks to the appropriate team.

• Document interactions and work with the clients internal support tools.

• Collaborate closely with teammates to ensure a seamless customer experience.

Needed experience & skills:

• Spanish B2.

• English C1.

• At least 1 year of experience in Customer Support or Hospitality.

• Excellent written and verbal communication skills.

• Strong problem-solving skills and the ability to make decisions independently.

• Ability to multitask and stay calm under pressure.

• Comfortable working in a fast-changing environment.

Nice to have skills:

• Experience in Hospitality Travel OTA Hotel or Property Management.

• Strong team player with a collaborative mindset.

• Previous experience working with international customers.

Work with EverHelp is about:

• Opportunity to join an international team and work with global products;

• Fully remote work opportunities depending on your location;

• Career growth opportunities within Customer Support operations;

• 20 vacation days and 10 sick leaves;

• Internal learning opportunities professional communities and knowledge sharing;

• Dynamic environment where you can directly influence processes in a growing support team.