Customer Support Representative (English)

EverHelp is a team of professionals thats developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021 and last year we experienced a yearly growth rate of 82%. Since February 2022 weve managed to preserve all our workplaces and most importantly we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026 EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe was named the #1 employer among European companies with 500-4999 employees and earned Best-in-Class recognition across 6 categories: Culture & Purpose Leadership Inclusion & Belonging Wellbeing Employee Voice and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• Were against war and unjustified aggression

• We evacuated all the teammates and their families from the frontline helped them find a new place to live and provided financial support

• We provided the team with charging stations

• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Agent (English Desk) to resolve user inquiries promptly and effectively while ensuring the team consistently meets established SLA targets.

Your future responsibilities include:

• Handle incoming user inquiries via email within established SLAs

• Independently investigate reported issues and identify their root causes

• Provide accurate clear and customer-oriented responses

• Develop an in-depth knowledge of all product features and functionalities

• Work with billing and payment systems including verifying payments and subscriptions handling refund requests and resolving other billing-related inquiries

• Verify information in available internal systems and use relevant data to resolve customer inquiries

• Perform necessary actions in admin panels and other work tools in accordance with product-specific processes

• Escalate complex or non-standard cases to the relevant teams providing full context and details of the investigation conducted

• Follow current processes knowledge base guidelines internal instructions and product policies.

Needed experience & skills:

• Fast and accurate typing skills

• Strong written communication skills and attention to grammar and spelling

• Basic proficiency in Excel and Google Sheets

• Strong information search and research skills

• Ability to prepare organize and maintain documentation

• English proficiency at B2 level or higher

• Strong communication and interpersonal skills

• Attention to detail

• Ability to work effectively under pressure

• Adaptability and flexibility

• Empathy and a customer-oriented mindset

• Readiness to work rotating shifts Monday to Sunday 5 shifts per week (7:00am-4:00pm 3:00pm - 12:00am 11:00pm - 8:00am EET time zone) with 2 compulsory night shifts.

Nice to have skills:

• Familiarity with CRM billing and payment systems.

• Familiarity with team collaboration tools (Slack Notion Jira Confluence etc.).

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy

• 20 vacation days and unlimited sick leaves corporate doctor & psychologist

• Medical insurance and 10 Healthcare leaves for mental & physical recovery

• Systematical learning & development inside a team and on an individual level: compensation for professional webinars courses conferences etc.

• Ability to work fully remotely

• Team of professionals whos ready for knowledge sharing internal professional communities team buildings

• Corporate discounts for gym membership and for other different services like medical services language schools etc.

Submit your resume and join our team!