Customer Support Representative (Dutch)

EverHelp is a team of professionals thats developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021 and last year we experienced a yearly growth rate of 82%. Since February 2022 weve managed to preserve all our workplaces and most importantly we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026 EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe was named the #1 employer among European companies withemployees and earned Best-in-Class recognition across 6 categories: Culture & Purpose Leadership Inclusion & Belonging Wellbeing Employee Voice and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• Were against war and unjustified aggression

• We evacuated all the teammates and their families from the frontline helped them find a new place to live and provided financial support

• We provided the team with charging stations

• We continue to work together for the future of Ukraine.

We are looking for a reliable and service-minded Dutch-speaking Customer Support Specialist with a good command of English to join an international online gaming project. Previous iGaming experience is a plus but not a requirement.

The standard schedule consists of approximately 14 twelve-hour shifts per month although the exact number and distribution of shifts may vary depending on operational needs. The schedule may include day and evening shifts weekends and public holidays.

Your future responsibilities include:

• Supporting customers professionally in Dutch and when required English.

• Handling inquiries via live chat and email with occasional phone communication.

• Assisting with customer accounts deposits and withdrawals bonuses and promotions verification game-related questions and general platform use.

• Explaining bonus terms wagering requirements deposit matches limits and other promotional conditions simply and understandably.

• Performing basic calculations involving percentages balances deposits withdrawals and wagering requirements.

• Communicating calmly and professionally with frustrated confused or vulnerable customers.

• Protecting customer information and following privacy and security procedures.

Needed experience & skills:

• Strong written Dutch and good written English.

• Good reading comprehension and strong attention to detail.

• A typing speed of at least 45 WPM.

• Strong general computer literacy and confidence working with several systems simultaneously.

• Comfort with basic arithmetic including percentages multipliers and caps.

• A careful and responsible approach to customer data and account information.

• The ability to remain calm and professional when dealing with angry distressed or demanding customers.

• Availability for shift work including evenings weekends and public holidays depending on the schedule.

Nice to have:

• Previous experience in the gaming industry;

• Experience with LiveAgent Back Office systems Microsoft Teams or Jira.

Working with EverHelp is about:

• 20 vacation days and 10 paid sick days (after the probation period);

• Ability to work fully remotely;

• A professional team of specialists ready to share their expertise along with internal communities and team activities that foster continuous learning and development both within the team and individually;

• Opportunity for career growth.