YourLiebherrCareer Service Controller Biggleswade, Earthmoving

• Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.
• Act as the first point of contact for inbound service calls and enquiries in a proactive professional and efficient manner obtaining customer details order numbers and any required authorisations.
• Assist in coordinating parts labour tooling and other resources required for the efficient completion of service and repair work.
• Raise and process Sales Orders Work Orders Purchase Requests and Supplier Invoices for both internal departments and external customers.
• Close jobs in a timely manner accurately justifying costs incurred to both internal and external customers and effectively manage the depots work in progress (WIP) to ensure prompt invoicing.
• Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.
• Work collaboratively with Field Service Engineers suppliers and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.
• Support the preparation of estimates quotations and defect documentation for additional work requirements.
• Take ownership of supplier communications including raising purchase orders and closing them upon receipt of goods.
• Identify and develop additional sales opportunities through customer service interactions.
• Maintain organised and accurate filing systems ensuring all documentation is completed updated and stored promptly and efficiently.

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.