WSET School Receptionist Part Time Saturday
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Job Summary
Join Our Team as a WSET School Receptionist
Are you passionate about delivering excellent customer service and have an interest in the world of wines spirits and sake WSET School London is seeking a part-time Receptionist to be the welcoming face of our school providing exceptional service to students visitors and staff. This role is perfect for individuals looking to work in a vibrant educational environment on Saturdays with potential for additional hours.
Warmly greet and guide students and visitors at WSET School London.
Manage daily registers to assist with student sign-ins and room directions.
Maintain a tidy professional reception area enhancing the schools welcoming atmosphere.
Promote WSET courses to prospective students and drop-in guests.
Act promptly in emergency situations ensuring all visitor logs and registers are secured.
Handle and direct incoming calls voicemails and messages efficiently.
Sign for deliveries inform relevant staff and maintain delivery records.
Support the Student Services team in processing course bookings and maintaining accurate records in compliance with UK GDPR.
Assist in managing the Student Services mailbox and address student inquiries.
Distribute learning materials and manage online classroom access for students.
Foster a friendly and approachable environment for all school visitors.
Communicate effectively via telephone email and face-to-face interactions.
Listen actively to understand and cater to customer needs.
Collaborate with colleagues to ensure the delivery of outstanding customer service.
Engage in promotional events to enhance the visibility of WSET offerings.
Participate in relevant staff development and continuous professional development (CPD) activities.
Contribute to performance evaluations and appraisal discussions.
Enthusiastic and positive attitude.
Strong English communication skills; both verbal and written.
Excellent customer service abilities.
Proficient in IT including Microsoft Office and CRM systems.
Organised with efficient administration skills.
Problem-solving skills with adaptability to change.
Ability to work independently and collaboratively.
A commitment to a student-focused environment.
Understanding of equality and diversity principles.
Experience in a receptionist role or office environment.
Familiarity with WSET qualifications.
A passion for drinks education.
Knowledge of handling confidential data in compliance with GDPR.
Receive a competitive hourly rate of 14.80 and alongside a comprehensive UK benefits package which includes:
Annual Leave - 27 days pa public holidays increases with service; ability to buy/sell 5 days
Pension (Generous options available after three months)
Health insurance (after three months):
Vitality scheme - post probation - Access to virtual GP appointments Rewards include Caffe Nero drinks Cinema Tickets Apple Watch Cash Back on Waitrose shopping 75% off at Champneys 6 month subscription with HeadSpace Discounted Weight Watchers membership and gyms Smoking Cessation day worth 300 and half price health screens
Eye voucher scheme
Food and drink in the office
Nespresso coffee makers and a range of other drinks fruit cereals soups
Season ticket loan scheme
EAP
24/7 confidential help and support from trained counsellors and advisors
Death in service
4x annual salary paid to nominees with associated bereavement support for family
Enhanced family friendly leave and pay
Cycle2Work scheme
Development - WSETs in-house training and qualifications in Wines Spirits Sake and Beer as well as other professional development opportunities
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned at any time.
