Workplace Coordinator

Position:Workplace Experience Coordinator

Position Summary:The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for supporting the creation of a workplace experience program that leverages technology workplace design amenities and services to help drive employee engagement and retention for our client ensuring people feel productive healthy and happy in a frictionless workplace.

Theis person will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused showcase a contagiously positive attitude and exceptional communication skills andhave the ability tosupport facilities management and operations professionals in a faced-paced environment.

We are looking for a highly collaborative self-starter who will thrive in situations where they can interact with and help people.

Essential Responsibilities:

• Work with cross functional teams in Facilities Management Design Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in theworkplace.

• Collaborate withcross-functionalteams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.

• Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.

• Help implementexperience-relatedguidelines best practices and standards for employees and cross-functional service teams.

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

• Support the development ofshort and long termtactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.

• Regularly assess space readiness ensuring workspaces conference rooms and offices areemployeeready.

• Proactively identify needed repairs maintenance or updates required in the workplace.

• Ensure complaints questions concerns and suggestions from employees are addressed and conduct follow-up if needed.

• Provide exceptional service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.

• Help articulate program goals and vision through storytelling supporting data and business cases.

• Support development of case studies to showcase RIO and impact.

• Project an approachable and professional image in personal appearance manner and demeanor.

• Help develop building initiatives designed to create connections between occupants.

• Responsible for delivering results related to all employee experience and customer satisfaction KPIs.

Key Competencies:

• Competency in Microsoft Office Suite (Word Excel PowerPoint and Outlook) required

• Must be able to use laptop mobiledevicesand wireless technologies

• Showcase strong business acumen

• Comfortable corresponding with executive level clients and interacting with individuals at all levels

• Detail oriented confident self-starter with exceptional organizational skills

• Maintain a can do mentality with the ability to act with minimal information

• Demonstrate integrity accountability self-awareness and strong workethic

• Ability to work under pressure while acting in a calm manner

• Showcase exceptional emotional intelligence and empathy

Important Experience:

• Minimum of 5 years of related work experience in real estate services travel/hospitality brand/ product management management consulting or change management.

Education:

• College/university degree