Work Café Lite Branch Manager | S2 |Work Café | Greater Birmingham | Birmingham CS | Internal Mobility

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Work Café Lite Branch Manager based in Birmingham CS.

You will be working 35 hours per week on a rotad basis Monday to Saturday between 8am & 6pm

Can youdemonstratethe potential to take on a leadership role in one of our Branches If you strive to deliver an exceptional service personally and through others; have a desire to help others be the best they can be and to lead from the front then we want to hear from you as part of our talent succession.

Even if youdonttick every box we can help support you if you have the right attitudeexperienceand transferable skills. If this is a stepyouvebeen building towards this is your opportunity.

Were currently inviting applications for a Work Café Lite Branch Manager based in Birmingham CS.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

Providing inspirational leadership that engages all the team across agreed service quality performance and risk objectives

Coaching supporting and developing a team of front-line colleagues to deliver a second-to- none service irrespective of the interaction type

Providing a tailored service offering for customers focussed on their individual financial needs

Motivating the team to maximise opportunities in deepening customer relationships increasing customer loyalty and digital adoption

What youll bring:

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service quality performance and risk objectives(Required)

• Coaching supporting and developing a team of front-line colleagues to deliver a second-to- none service irrespective of the interaction type(Required)

• Providing a tailored service offering for customers focussed on their individual financial needs(Required)

• Motivating the team to maximise opportunities in deepening customer relationships increasing customer loyalty and digital adoption(Required)
• The ability and drive to lead and motivate others to achieve the best outcomes for our customers(Preferred)
• The ability to adapt your communication style to the situation whetheryourecoaching a colleague or dealing with a complex customer interaction(Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

38005.00 - 57007.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.
• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

When applying please consider the travel distance time and cost to your chosen Branch location.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

This role will be basedin Birmingham CS Work Café Lite Branch

Please also note that if successful in your application we may from time to time need you to work from other branches within the same region to cover for holidays sickness etc.

If you want to know more about the opportunity:

Please contact: Jasbir Dhaliwal -

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