Wholesale Customer Account Coordinator

Customer Experience & Service Quality

• Consistently meet internal and external customer expectations.
• Identify opportunities to improve service levels and customer satisfaction.
• Build strong relationships with customers through trust professionalism and proactive communication.
• Represent Wolverine brands with a positive solutionsfocused mindset.

Sales Order Processing

• Enter customer orders into SAP accurately within 24 hours.
• Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines.
• Maintain an accurate order book and proactively update customers on changes.
• Monitor orders through to dispatch preventing delays and ensuring high service delivery.
• Handle order enquiries promptly and in full compliance with company policies.
• Ensure that all orders are processed in line with our policies & procedures

Account Management

• Maintain regular communication with key accounts strengthening relationships and understanding their needs.
• Handle inbound customer calls professionally and support continuous quality improvement.
• Process returns and credits within agreed SLAs.
• Collaborate with Warehouse Logistics and Finance teams on bookings shortages returns credits and invoicing.
• Manage the order book proactively to maximise sales and shipment opportunities.
• Provide customers with updated delivery schedules and follow up to gather service feedback.
• Keep sales teams informed of account activity potential issues and delays.
• Prepare accurate reporting for internal and external stakeholders.

General Requirements

• Follow all company guidelines processes and policies.
• Support the wider team and contribute to a proactive highperforming Customer Service function.
• Maintain organised customer documentation and records.
• Attend trade shows exhibitions customer visits and sales meetings as required.
• Participate in training and professional development opportunities.
• Act as an ambassador for Wolverines brands and values.

Skills & Experience

• Minimum 2 years experience in a branded or wholesale customer service environment.
• Strong customer service orientation and communication skills.
• SAP experience preferred.
• Fluent in Dutch and English both written & verbal
• Proactive adaptable and enthusiastic approach.
• Strong organisational skills with the ability to prioritise effectively under pressure.
• Collaborative team player with a willingness to contribute ideas and improvements.
• Strong Excel and general Microsoft Office skills

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities duties and skills which may be required.

Wolverine Worldwide Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates customers and suppliers regardless of race color religion sex national origin age disability sexual orientation gender identity or any other legally protected characteristic.