Welcome Team Leader

**As our next Front Office Team Leader you**

• Are the face of The Ibis London Canning Town think of yourself as our guests first smile and last goodbye! Youll extend a warm welcome to everyone who walks through our doors putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay. 
• Guide and support your team like a seasoned pro supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach part cheerleader!
• Sharpen your sales skills and help your team deliver world-class results thatll make everyone proud.
• Champion the hotels targets with enthusiasm and drive turning goals into wins. Youre the energy that keeps the team fired up and motivated!
• Bring your A-game to guest relations. If youre confident adaptable and brilliant at recognising all guests especially those who need that extra special touch join our team today! 
• Build strong working relationships across all departments keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. Youre the glue that holds everything together!
• Work independently and efficiently keeping things running smoothly even during those overnight hours if needed.

Qualifications :

• Previous experience as a receptionist or in a similar role (bonus points if its been in the hospitality industry!).
• Strong numerical and analytical skills.
• Experience with Opera PMS or similar systems is a nice-to-have but not a deal-breaker.
• Comfortable navigating financial software and hotel management systems like a pro.
• Excellent customer service and communication skills.
• The ability to work independently and stay efficient without needing constant check-ins.
• Youre adaptable and thrive when juggling multiple priorities at once.
• Fluency in English both written and verbal; clear communication is your jam.
• Solid computer skills and familiarity with standard office software.
• A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.

Additional Information :

Why Join Us

• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Opportunity to grow in the company
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break 2 free weekends to spend in Accor hotel in the UK (up to availability)
• Discount for you and your friends & family in all Accor Hotel worldwide

Remote Work :

No

Employment Type :

Full-time